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Reviews of The Lakes Rookley

3.5 out of 5
The Lakes Rookley
Main Rd, Rookley, Ventnor, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 79 out of 133 reviews" "
Rating 8 - Good. 33 out of 133 reviews" "
Rating 6 - Okay. 12 out of 133 reviews" "
Rating 4 - Poor. 6 out of 133 reviews" "
Rating 2 - Terrible. 3 out of 133 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ludivine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and relaxing, just what we needed. Clean accommodation although sofa was a bit uncomfortable, cushions would help,but would definitely stay again. Rookley is very well maintained and staff are very welcoming.
Stayed 7 nights in Jan 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely cottage for a couple of nights, so spacious, comfortable, and functional. Wish I could have stayed longer and really made the most of it. Will definitely be back.

8/10 Good

Claire

Liked: Cleanliness, property conditions & facilities, room comfort
Easy check in and good communication from them prior to arrival. Cottage was comfortable, warm and peaceful. The hairdryer is listed as being included in the room, but it’s not *in* the room. You will need to give a deposit at reception and they’ll hand one over. Cash only deposit, and they don’t have ATMs on site - seems like a silly unnecessary inconvenience. They also text AND emailed about marketing to buy a caravan during our 3 day stay which seems a bit overkill. Shower pretty powerful and TV selection decent. Didn’t use any of the main facilities on site. Well located for everything on the island, I don’t think we drove more than 20 minutes to get anywhere which was handy.
Stayed 3 nights in Nov 2023

4/10 Poor

Russell

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Gone down hill
I have stayed here at various times over the last 5 years and have really enjoyed it. The club house was always superb and the cottages were well equipped clean and comfortable. This time because of an error in booking we had a static at the end of the park. The first night we ordered a takeaway only to find we had 2 forks. We called reception and some were delivered. The following morning we went to do a cooked breakfast. We had 1 baking tray. No grill pan and only 4 plates. There was no starter pack containing a cloth, washing up liquid etc so I had to walk to the co-op. All of these things were in order in my previous visits. The beds are so uncomfortable I could t sleep. The sofas are basically a cushion on a wooden board and are also really uncomfortable, the TV was really bad also. I loved my time in the Isle of Wight, but hated every moment in this site. No entertainment for the kids which they loved on previous occasions.. reception closes at 4:30pm… The only thing that amused me was how the flooding of the site was dealt with. A person stood on a pallet truck trying to move a railway sleeper with a rake to unblock the road…
Stayed 4 nights in Oct 2023

10/10 Excellent

Mark

Stayed 2 nights in Oct 2023

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Hardik

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
All good , reception staff all good
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay
The caravan was clean and comfortable. Any issues we had during the stay were dealt with efficiently. The desk staff were friendly, polite and helpful. Ideas for improvement: The addition of a frying pan and baking tray would be helpful. An additional bin bag to help with recycling sorting.
Stayed 5 nights in Oct 2023

6/10 Okay

Claire

Travelled with family
Liked: Cleanliness, room comfort
No amenities as mentioned… no soap!
Arrived to a lady who eye rolled me on check in at the bar, even though they were aware of me arriving after 8pm. Was told if I couldn’t find accommodation to call reception (but they close at 5pm..). Found our caravan, to find the door wide open and an inside light on… not what I expected to be quite honest. No instructions for heating/ hot water or even the oven etc… No towels (just a bath mat) no hairdryer, 2 glasses in the kitchen (wine glasses were there but children are a nightmare with those), and no pizza cutter or oven glove. Not even one basic soap/ hand wash for a sink…. Hotels.com stated towels and a hairdryer would be in our caravan. So maybe that needs removing for others to see in future. It was clean in general, tv is ever so basic, I had to tether WiFi which isn’t the end of the world. Would I stay here again? Probably not. White cliff bay was much better overall. Just a bit disappointed. Not ideal when you haven’t got what was told the caravan had. But the silver lining, was the fake fire (no heat) - did look nice of an evening.
Stayed 4 nights in Oct 2023

8/10 Good

paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxing weekend, will be back again
Stayed 2 nights in Oct 2023

10/10 Excellent

Richard

Stayed 7 nights in Sep 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Andrew

Travelled with partner
Liked: Staff & service
In general the stay was good but furnishings need attention and access to the hot tub was difficult and there were no instructions. Kitchen lacked certain essentials - larger bowls, chopping boards.
Stayed 3 nights in Sep 2023

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

2/10 Terrible

chloe

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Steve

Travelled with family
Liked: Staff & service
Stayed 7 nights in Aug 2023

2/10 Terrible

Susan

Stayed 4 nights in Aug 2023

6/10 Okay

Verity

Travelled with family
Liked: Staff & service
Stayed 5 nights in Aug 2023

6/10 Okay

Yin Ha

Stayed 3 nights in Jul 2023

4/10 Poor

Dominic

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jul 2023

8/10 Good

Brendan

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

8/10 Good

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet spot
This is quite the beautiful place. The two large lakes add a superb element to a stay. Comfy, clean caravan & lovely staff. It is very good. No Wi-Fi in the caravan, but not a big deal. Fed the multitude of ducks and moorhens with real duck food, so they have asked us to visit again. Central base for exploring. We really liked it here. A bit odd supplying no towels, but again, we were told up front so no problem. Recommended.
Stayed 5 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Overall, a great place to stay, lovely lodges with excellent facilities. We stayed in an exclusive lakeside lodge (no.20) but were disappointed in the ensuite areas. One bathroom had fungus on the floor, a badly stained toilet & disgusting toilet brush which is easily replaceable. The 2nd bathroom smelled fousty, fan not working. This was such a shame as the rest of the lodge was really comfortable & these problems are easily rectified. Lastly, parking wasn't next to the lodge in our case.
Stayed 3 nights in Jul 2023

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Dawn

Stayed 3 nights in Jun 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful location, good value for money.Friendly staff. Caravan very clean and comfortable. Bar prices very expensive, £8.95 for one pint and a half of bitter. Good Wi-Fi in the bar. We did not eat in the restaurant so can’t comment on food. We would return and would recommend.
Stayed 4 nights in May 2023

10/10 Excellent

Dawn

Stayed 3 nights in May 2023

4/10 Poor

Christine

Travelled with partner
Disliked: Amenities, property conditions & facilities
The Caravan was nice enough with the hot tub and nice view, but we had a oven tray that some one had left dirty in the oven and the TV kept going off, the restaurant was closed and no utilities open apart from the bar that closed at 8pm
Stayed 4 nights in Mar 2023

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Really nice caravan at a good price. Lovely and clean and staff were helpful and friendly. Only negative, a bag of rubbish left on the decking, I guess from the last occupant, not an issue but thought it would have been removed prior to my arrival, it was still there when I left.
Stayed 4 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 9 /10
March 2023 Loved our recent stay here at the Lakes,Chose Lakehouse accommodation it didn’t disappoint. Loved the log burner great addition as was the welcome pack. Guest services welcome was brilliant. Can’t wait to book for return stay later in year. Excellent bus service from main road too. Thank You.
Stayed 3 nights in Mar 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
We were very pleased with the accommodation. Some of the facilities were not available but this was expected as it was out of season. We did have an issue with the electrics on the second evening but the on call staff were quick to respond and when they could not fix the problem they dealt with the situation quickly by moving us to another chalet which was a higher spec. Great central location, lovely settings and an enjoyable experience. We would and have recommended to friends and would certainly stay there again in the future.
Stayed 4 nights in Mar 2023

10/10 Excellent

NEIL

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake view
Lovely short stay in a lake cabin. Beautiful cabin & view.
Stayed 3 nights in Mar 2023

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lake house was really good value for money. Clean, decorated well and basic essentials all provided. Would stay again
Stayed 3 nights in Mar 2023

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay at the Lakes. Lakeside lodge was spacious, clean and comfortable. Lovely log burner, however, no logs or firelighters provided which isn’t a problem but would be good if you could buy these on site. Thoroughly enjoyed our stay and was a great base to explore the island. Would definitely return.
Stayed 3 nights in Mar 2023

10/10 Excellent

Mohit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolute excellent
Stayed 4 nights in Feb 2023

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Staff & Service
High standards set for our first Self Served Accommodation. The luxury caravans were incredibly clean, comfortable, and extremely affordable. We had boiler issues on the first morning, but the Guest Services staff were incredibly proactive and were radioing the maintenance team as we spoke to them. We had someone out to remedy the situation by the time we arrived back at our caravan. Would absolutely choose this location again, and would consider Away Resorts in other locations around the UK.
Stayed 3 nights in Feb 2023

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my few days here, will be back soon! Thank you!
Stayed 3 nights in Jan 2023

10/10 Excellent

stephen

Stayed 4 nights in Dec 2022

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Was a lovely stay. Really peaceful and relaxing especially in the hottub. Staff always helpful and polite. Cottage was lovely and clean. Can not fault the stay. Me and my partner have been here 3 times so far and will definitely keep coming back 2/3 times a year as we live on the isle of wight.
Stayed 4 nights in Dec 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

ELIZABETH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
No wifi offered however that was lovely we didn't sit on our phones - Pet friendly accommodation was a good standard and size
Stayed 2 nights in Nov 2022

10/10 Excellent

Mark

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
All was clean snd tidy. Staff were pleasant and helpful.
Stayed 2 nights in Nov 2022

8/10 Good

Christopher

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Visited in November and the site was very quiet and peaceful. The accommodation was warm and comfortable. The location was an ideal base for walking and cycling trips around the island. All the staff that we met were very friendly, cheerful and helpful.
Stayed 5 nights in Nov 2022