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Reviews of Inntel Hotels Utrecht Centre

4 out of 5
Inntel Hotels Utrecht Centre
Smakkelaarshoek 24, Utrecht

Reviews

9.2

Wonderful

Rating 10 - Excellent. 650 out of 1002 reviews" "
Rating 8 - Good. 294 out of 1002 reviews" "
Rating 6 - Okay. 37 out of 1002 reviews" "
Rating 4 - Poor. 12 out of 1002 reviews" "
Rating 2 - Terrible. 9 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was relatively easy to find being a 1 min walk from the front of the Utrecht central station. Check-in was easy and efficient. The hotel is clean, bright and secure. The hotel staff were friendly and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff not welcoming or helpful, they didn't seem interested. Housecleaning staff were helpful friendly and responsive.
Stayed 5 nights in Apr 2024

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cool hotel close to the train station, very convenient
Stayed 1 night in Apr 2024

6/10 Okay

mike

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Reception staff rude and obnoxious. Great hotel, facilities cleanliness. Ask for a higher up room if you can to avoid train noise.
Stayed 1 night in Apr 2024
Response from Sophie - Guest Relations on 12 Apr 2024
Dear Mike,Thank you for your review. Nice to read that the cleanliness of the hotel made your stay unforgettable. I truly regret to read your stay in our hotel did not entirely live up to your expectations.We always strive to provide an excellent service for our guests and regret to read we didn't succeed this time. Your feedback has been shared with the management team and is important to improve our service.We would like to regain your trust during your next visit if you're willing to give us that chance.With kind regards,

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent, staff were very helpful and friendly. Pool/ Gym area was really nice too! Would definitely recommend this hotel!
Stayed 6 nights in Jan 2024
Response from Sophie - Guest Relations on 19 Feb 2024
Dear Cassandra,Thank you for your positive review.We are so glad to hear that you enjoyed our hotel and your stay in Inntel Hotels Utrecht Centre, in general. Our hotel aims to provide a truly unique experience for every guest, and we are thrilled that we were able to exceed your expectations. We are looking forward to welcome you back again soon.With kind regards,

10/10 Excellent

Sam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice looking hotel with good views from the rooms, great food options at all times of the day with very friendly and helpful staff. Very close to a mall for shopping and the train station for travel elsewhere. A great stay and would definitely stay again
Stayed 3 nights in Jan 2024

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, location and facilities.
Stayed 6 nights in Jan 2024
Response from Sophie - Guest Relations on 12 Jan 2024
Dear Melanie,Thank you for your positive review. We're pleased you had a wonderful stay with us and we hope to be your hotel of choice for your next visit to our city.With kind regards,

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and centrally located
Clean, modern and spacious and very central. Would highly recommend this hotel, 3 min walk to train station (you don’t hear the trains) and 10 min walk to central of Utrecht - best of both worlds.
Stayed 2 nights in Dec 2023

10/10 Excellent

Team

Stayed 2 nights in Dec 2023

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff
Stayed 1 night in Dec 2023
Response from Sophie - Guest Relations on 22 Dec 2023
Dear Lily,Thank you for your positive review. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths. We look forward to welcome you again at Inntel Hotels Utrecht Centre. With best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utrecht central hotel
Ideal location for the centre of Utrecht. Very clean and modern hotel with a great room
Stayed 3 nights in Dec 2023

6/10 Okay

Shaheda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really friendly and helpful. Hotel was clean and located in a very convenient location. Only thing I'll the downfall was there wasn't any slippers or bathrobe and less towels so make sure you get your own ones.
Stayed 2 nights in Nov 2023
Response from Sophie - Guest Relations on 4 Dec 2023
Dear Shaheda,Thank you for your review.Our location is ideal for exploring the city, and we are pleased to read this along with the service contributed to an enjoyable stay.Room types with a bubble bath and sauna all have bathrobes and slippers. If you want them in one of the other room types they are also available at the reception upon request. Thank you for sharing your experience and feedback with us. We look forward to welcoming you back again.With kind regards,

10/10 Excellent

Kamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

John

Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel, because it was close to the train station and especially with more luggage it was very close to everything. They have a nice Sauna and pool. It was clean and very modern. We loved everything about this hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Aidan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Class hotel
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Inntell Hotel Utrecht
Hotel is next to Central Station. Good clean rooms, spacious enough for 2 people. Reception is very small, no knowledge of restaurant/breakfast facilities. Staff were very friendly and helpful
Stayed 2 nights in Oct 2023

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Utrecht
We love staying hear this is the third time we have stopped here and will defiantly return in try he future.
Stayed 1 night in Oct 2023

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room, location and facilities. Super recommended.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mr. Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location next to Train station and huge shopping centre.. Pleasant staff..Nice breakfast.. Have superior room with hot tub in the room. Lots of fun on the 10th floor.
Stayed 3 nights in Sep 2023

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Rebecca

Business traveller
Liked: Cleanliness, staff & service, room comfort
Comfy and good for work
Wellness room was enormous with a great view. Very clean and great service downstairs. Decent toiletries provided which is great for work travel. Beware if you are 10th floor in the corner you are below the gym so find out if room 10.19. noisy until about 10.30 at night but then completely silent. Pillows need replacing they felt like cotton wool. But otherwise v comfortable and obviously great location
Stayed 2 nights in Sep 2023

10/10 Excellent

Mark

Stayed 1 night in Sep 2023

10/10 Excellent

Johanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful experience
Lovely hotel. Unexpected find directly beside Central train station. Just go out of the main concourse and down in the elevator to street level. Really enjoyed the infinity pool which was a delightful surprise.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an awesome stay. The room is big (we had the executive suite) and location is very convenient. Station, Mall and Bike rental are all right by the hotel
Stayed 5 nights in Aug 2023

10/10 Excellent

Diksha, Ste-Sophie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is 3 mins walkable distance to the central station of Utrecht. It is located right across the shopping mall and surrounded by bistros. There is a Grocery store nearby. The hotel itself is great, very spacious for two people and the staff was great. We had an early checking and they accommodated us on the spot. Thank you for our memorable stay.
Stayed 3 nights in Aug 2023

10/10 Excellent

andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property located adjacent to the central station. Clean and secure premises and efficient desk staff. Huge windows in the bedrooms and nicely appointed rooms. A very solid choice
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is walking distance from the Utrecht train station, the old city, and the Hoog Catharijne mall, making the location very convenient. The room was clean and large, the only minor complaint is that there was only 1 chair to sit on. The fitness room was basic, and the pool nice enough. The plus was that it was on the roof, with an small open terrace with a view
Stayed 2 nights in Aug 2023

10/10 Excellent

Harm

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the proximity to the Central Station in Utrecht. Easy to walk with suitcases. Rooms were convenient and beds were comfortable. Enjoyed the breakfast!
Stayed 1 night in Aug 2023

10/10 Excellent

Mike Chawki

Stayed 5 nights in Aug 2023

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

wensley

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Loved the hotel and Utrecht
Stayed 2 nights in Aug 2023

2/10 Terrible

Cristina

Stayed 1 night in Aug 2023

8/10 Good

Joao Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great combination of good service and location. Price including breakfast very affordable. Excellent option in Utrecht, Netherlands. Love it.
Stayed 10 nights in Jul 2023

10/10 Excellent

Viktoriia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Sandy

Liked: Cleanliness, staff & service
Ok
Stayed 3 nights in Jun 2023
Response from Sophie - Guest Relations on 4 Aug 2023
Dear Sandy,Thank you for your positive review. We hope to be your hotel of choice for your next visit to our city.With kind regards,

10/10 Excellent

Anne-Marie

Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2023

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed our stay here and look forward to doing so again!
Stayed 6 nights in Jun 2023
Response from Sophie - Guest Relations on 13 July 2023
Dear Elaine,Thank you for your positive review. We're pleased you had a wonderful stay with us and we hope to be your hotel of choice for your next visit to our city.With kind regards,

10/10 Excellent

Graham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very well located next to station with friendly helpful staff
Stayed 1 night in Jul 2023
Response from Sophie - Guest Relations on 10 July 2023
Dear Graham,Thank you for your positive review. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths. We look forward to welcome you again at Inntel Hotels Utrecht Centre. With best regards,

8/10 Good

Hiu Ying

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Will visit again.
Stayed 1 night in Jul 2023

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very spacious and the hotel is just beside the train station and a very nice shopping mall
Stayed 1 night in Jul 2023
Response from Sophie - Guest Relations on 7 July 2023
Dear Cesar,Thank you for your positive review. We are delighted that you have had a pleasant stay with us. Our location is ideal for exploring the city, and we are pleased to read this along with the room and the service contributed to an enjoyable stay.We are looking forward to welcome you back to our hotel again in the future.With kind regards,

10/10 Excellent

Lynsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
We were only at the hotel for one night but we had a lovely time. Staff really friendly, room clean and big. Pool area was lovely as was breakfast. No complaints at all.
Stayed 1 night in Jul 2023
Response from Sophie - Guest Relations on 7 July 2023
Dear Lynsey,Thank you for your positive review. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths. We look forward to welcome you again at Inntel Hotels Utrecht Centre. With best regards,

10/10 Excellent

Leighton

Stayed 2 nights in Jun 2023

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023