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Wyndham Tulum

4.5 star property
Luxury hotel with 2 outdoor pools and private beach

Choose dates to view prices

Photo gallery for Wyndham Tulum

2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers
1 bedroom, in-room safe, desk, blackout curtains
1 bedroom, in-room safe, desk, blackout curtains
Terrace/patio
Private beach nearby, white sand
Located close to Playa Paraiso and Playa Ruinas, Wyndham Tulum provides a swim-up bar, a poolside bar and a corner/local shop. The on-site international cuisine restaurant, Naaj K'iin, offers breakfast, lunch, dinner and pool views. Free in-room WiFi, with a speed of 50+ Mbps, is available to all guests, along with a garden and a bar.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Gym
  • Room service
  • Parking included
The current price is AU$116
includes taxes & fees
1 Sept - 2 Sept

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Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Standard Penthouse, 2 Double Beds, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Standard Penthouse, 2 Double Beds, Non Smoking

Highlights

Balcony
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Separate bedroom
Blackout curtains
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds, Non Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Separate bedroom
Rainfall showerhead
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Honeymoon Suite, 1 King Bed with Sofa bed, Non Smoking, Pool View

1 bedroom, in-room safe, desk, blackout curtains

Honeymoon Suite, 1 King Bed with Sofa bed, Non Smoking, Pool View

Highlights

Patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed, Non Smoking (Standard)

Garden view

Club Room, 1 King Bed, Non Smoking (Standard)

Highlights

Patio
Garden
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Pool View

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Separate bedroom
Rainfall showerhead
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Suite, 2 Double Beds, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 27 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Club Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Patio
Garden
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Pool View

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds, Non Smoking, Pool View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Separate bedroom
Rainfall showerhead
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Pool View

1 bedroom, in-room safe, desk, blackout curtains

Suite, 2 Bedrooms, Non Smoking, Pool View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 75 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Club Room, 2 Double Beds, Non Smoking, Pool View (Standard)

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 2 Double Beds, Non Smoking, Pool View (Standard)

Highlights

Patio
Garden
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Non Smoking (Standard)

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 2 Double Beds, Non Smoking (Standard)

Highlights

Patio
Garden
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking, Pool View (Standard)

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Non Smoking, Pool View (Standard)

Highlights

Patio
Garden
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Pool View

1 bedroom, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Non Smoking, Pool View

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Penthouse, 2 Double Beds, Non Smoking, Pool View

1 bedroom, in-room safe, desk, blackout curtains

Standard Penthouse, 2 Double Beds, Non Smoking, Pool View

Highlights

Balcony
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Separate bedroom
Blackout curtains
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Penthouse, 1 King Bed, Non Smoking, Pool View

1 bedroom, in-room safe, desk, blackout curtains

Standard Penthouse, 1 King Bed, Non Smoking, Pool View

Highlights

Balcony
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Separate bedroom
Blackout curtains
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Blackout curtains
Separate bedroom
Rainfall showerhead
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 2 Double Beds, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Club Suite, 2 Double Beds, Non Smoking

Highlights

Patio
Garden
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 47 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Penthouse, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Standard Penthouse, 1 King Bed, Non Smoking

Highlights

Balcony
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Separate bedroom
Blackout curtains
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Non Smoking, Pool View

Club Suite, 1 King Bed, Non Smoking, Pool View | Terrace/patio

Club Suite, 1 King Bed, Non Smoking, Pool View

Highlights

Patio
Garden
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Pool View

1 bedroom, in-room safe, desk, blackout curtains

Suite, 2 Queen Beds, Non Smoking, Pool View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 28 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Honeymoon Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, in-room safe, desk, blackout curtains

Honeymoon Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Balcony
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Map
Region 011 Manzana 001, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 3 min drive - 3.2 km
  • Tulum Beach - 6 min drive - 6.0 km
  • Tulum Mayan Ruins - 6 min drive - 3.6 km
  • Playa Paraiso - 7 min drive - 5.4 km
  • Playa Ruinas - 11 min drive - 3.9 km

Getting around

  • Tulum Intl. Airport (TQO) - 46 min drive

Restaurants

  • ‪Starbucks - ‬2 min drive
  • ‪La Coqueta - ‬2 min drive
  • ‪Escama - ‬12 min walk
  • ‪El Capitán - ‬15 min walk
  • ‪Jade Cafe Tulum - ‬9 min walk

About this property

Wyndham Tulum

Luxury hotel near Tulum Mayan Ruins
Located close to Playa Paraiso and Playa Ruinas, Wyndham Tulum provides a swim-up bar, a poolside bar and a corner/local shop. The on-site international cuisine restaurant, Naaj K'iin, offers breakfast, lunch, dinner and pool views. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as a garden and a bar.
Other perks at this hotel include:
  • 2 outdoor pools and a children's pool, along with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • Buffet breakfast (surcharge), a lift and a computer station
  • Outdoor furniture, a nature reserve and a porter/bellboy
Room features
All 287 rooms feature comforts such as air conditioning, in addition to perks such as free WiFi and desk chairs.
More amenities include:
  • Recycling and LED light bulbs
  • Rainfall showers, eco-friendly toiletries and hairdryers
  • Smart TVs with digital channels
  • Wardrobes/cupboards, free infant beds and daily housekeeping

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free secured, covered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 449 for adults and MXN 220 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Naaj K'iin

Things to do

  • 2 outdoor pools
  • Children's pool
  • Gym
  • Outdoor padel court

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room cot

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Lever door handles
  • Lift (80 centimetre wide door)
  • Magnifying mirror
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 6 buildings
  • At least 80% lighting from LEDs
  • Built in 2024
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with digital channels

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately MXN 449 for adults and from MXN 220 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property
Parking height restrictions apply
Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Wyndham Tulum Hotel
Wyndham Tulum Tulum
Wyndham Tulum Hotel Tulum

Frequently asked questions

Does Wyndham Tulum have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Wyndham Tulum?

As of 31 Aug 2025, prices found for a 1-night stay for 2 adults at Wyndham Tulum on 1 Sept 2025 start from AU$111.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Wyndham Tulum pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Wyndham Tulum?

Self-parking is free at this property.

What time is check-in at Wyndham Tulum?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Wyndham Tulum?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Wyndham Tulum located?

Situated near the airport, this luxury hotel is 0.1 mi (0.1 km) from Jaguar Park, and within 3 mi (5 km) of Tulum Mayan Ruins and Playa Ruinas. Playa Paraiso and Tulum Beach are also within 3 mi (5 km).

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Wyndham Tulum Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 40 out of 54 reviews
Rating 8 - Good. 10 out of 54 reviews
Rating 6 - Okay. 3 out of 54 reviews
Rating 4 - Poor. 1 out of 54 reviews
Rating 2 - Terrible. 0 out of 54 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very well maintained rooms and and clean facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That pool was fantastic
Stayed 1 night in Jun 2025

10/10 Excellent

Willliam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel with excellent service and beautiful grounds
Stayed 1 night in May 2025

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff pretty courteous and resolving. Nice experience. Gabriel & Leonel the waiters at the pool area bar very friendly .
Stayed 3 nights in Jul 2025

10/10 Excellent

Beanca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really a stunning view. There is an adult pool and family pool which is nice. Stuff is very nice! All in all would definitely recommend.
Stayed 1 night in Jun 2025

8/10 Good

Ever

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Jun 2025

10/10 Excellent

Francisca Luna De la

Liked: Cleanliness, amenities, property conditions & facilities
Great property and price. I loved the fact that they had a family pool and adults-only pool. My daughter was about to have as much fun as she wanted, and the adult side seemed really nice! Small detail, but I stayed for 7 days and they didn't automatically refill the coffee station every day. Overall, I highly recommend this hotel.
Stayed 7 nights in Jun 2025

10/10 Excellent

Harshita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This seemed like a new property as everything looked and appeared as such. It was clear, had more than everything we needed. Amenities like padel court were a great addition. The pool was a highlight! I would highly recommend staying here instead of the hotel zone as it offers better proximity to restaurants in Centro which is better in my opinion. Overall 10/10!
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the level of service offered by the staff at Wyndham Tulum. Also the location was great for our needs and the property was beautiful, clean, and well maintained. Our only wish is that we had more time there.
Stayed 2 nights in Mar 2025

10/10 Excellent

MA GUADALUPE

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente!
Stayed 2 nights in Feb 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The property at the time of my stay was not finished but, what was available a d finished was great
Stayed 1 night in Feb 2025

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
This is a brand new hotel that just opened up in December. So of course everything is new, including employees. It seems they kind of rushed the opening without being ready. A few things missing here and there like lack of employee customer service because of the lack of training/experience. They were lucky that it was pretty empty as far as guests go or else it would be a big mess but it has a great potential. It’s all a matter of time.
Stayed 1 night in Aug 2025

10/10 Excellent

sergio

Liked: Cleanliness, amenities, property conditions & facilities
Only reason I’m rating staff 3 is because on my check out date restaurant crew supervisor wanted to charge for breakfast knowing it was included in our stay. Then he refuse to serve products on menu stating items were not included on our package although we were served those items our other days. Even though items were clearly listed on all inclusive MENU.
Stayed 3 nights in Jul 2025

10/10 Excellent

Yehoad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family stayed at this hotel in August, and we loved it! This is a brand new hotel that just opened this year. While everything is brand new, they are still working to finalize the hotel (finish one section of it and fully stock up the rooms with kitchen supplies, such as plates, cups, utensils etc.). This, I'm sure will happen shortly. The room was great, with one king bed in one room and a sofa bed in the living room. We even had our tiny private pool, which we did not end utilizing as their public pool is stunning. The hotel is located in a newly-developed part of town, so it's away from busy streets and noise. Nonetheless, it's a short drive to all the beautiful attractions and tourist zones around Tulum. The staff was very accommodating and nice, and we felt they really cared that we enjoy our stay. I will definitely recommend this hotel and would love to stay in it again in the future!
Stayed 5 nights in Jul 2025

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
This is a lovely property close to downtown Tulum area, with great staff, and an absolutely gorgeous pool area. We struggled with getting consistent internet in our room. Used the lobby internet on several occasions. It was nice to have a covered parking garage. Exiting the garage was a bit of a challenge due to a very narrow exit ramp. Fortunately, we rented a small car. If it was larger, we make have scraped the exit walls like other car apparently did due to marks make on the wall.
Stayed 7 nights in Jun 2025

10/10 Excellent

Akuoma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very
Stayed 6 nights in Mar 2025

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. Our concierge Antonio took great care of us. One of the staff members saw us walking and offered us a ride to our destinations on her way home. Hotel opened a month ago and is still under construction so the bar wasnt yet fully stocked. However the food and service was AMAZING
Stayed 2 nights in Feb 2025

10/10 Excellent

Wendy Jo

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful place! We paid for the shuttle service to/from the airport, and did not have our own transportation. This place is set away from Tulum in a forested area. It is within walking distance of an old Tulum and a 7-Eleven, just bring plenty of water due to heat & humidity. It is not within walking distance to the beach. The place is still under construction, so taking a nap during the day was difficult! The staff is very kind and has bilingual people available. The on site restaurant is very good! There is not a gift shop on-site. We went on excursions on two separate days and we were picked up in front the compound at the steps, as the lobby is set further back and not visible from the road. Overall, we were happy about how clean the place was, and the landscape within the compound was stunning!
Stayed 7 nights in Jun 2025

10/10 Excellent

Marie-Helene

Liked: Cleanliness, amenities, property conditions & facilities
Great service, employees were wonderful. The pools are quite large and nice. Big size rooms. Some rooms on the first and 3rd floor have personal pools which is nice if you want to refresh yourself outside of the pool hours. The gym is well equipped for an average workout. I haven't tried the restaurant. Also since it's a fairly new hotel, construction isn't finished as of June 2025. It didn't bother me since I was out most of the day, but if you plan on staying in, bring some earplugs. I liked that it was situated halfway from the beach and Tulum Center. Though walking is doable, renting a car, scooter or a bike is a better option for getting around. If you rent a bike, I would suggest doing it from a place downtown as it is cheaper than renting from the hotel. However if renting from the hotel is more convenient for you and you don't mind paying a bit more, they offer the service. Once again the staff was very nice, friendly and helpful.
Stayed 7 nights in Jun 2025

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente comodidad de camas y estancia, acceso al internet fácil y rápido la atención de 10
Stayed 3 nights in Aug 2025

10/10 Excellent

cristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buenas, hotel bastante nuevo, moderno, las habitaciones amplias, buena comida.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal inmejorable!!! En verdad lo mejor del hotel
Stayed 4 nights in Jul 2025

8/10 Good

Sonia Eloiza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es nueva y agradable. Lo malo: Esta distante de la ciudad, los taxis son costosísimos, la recepción no orienta al huésped (en especial sobre el Parque del Jaguar);
Stayed 2 nights in Jun 2025

8/10 Good

jose

Stayed 1 night in Jun 2025

10/10 Excellent

Polina

Stayed 1 night in Jun 2025