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"Easy to find and conveniently located. "

"NA"

"The lady at the desk found out we were celebrating our anniversary and sent some sparkling wine to our room. She even remembered how many years we had been married. Great attention to detail. "

"Absolutely horrific! The first room I was allocated was a tiny, micro-sized corner room that stank of black mould. The little man who checked me in was disgustingly rude - avoid at all costs! "

"Everything was great no problems "

"I recently stayed at The Star Grand Sydney and had a mixed experience. The room itself was well appointed, with really great lighting and easy-to-use controls, which I appreciated. However, the mattress felt very old and wasn’t particularly comfortable, which made it difficult to get a good night’s sleep. The room also looked like it could benefit from a proper deep clean,  there were noticeable stains and some mould around the shower drains that detracted from the overall feel. The property as a whole feels a bit tired, almost like it hasn’t been refreshed in quite some time. It gives the impression that maintenance and updates may not be a priority anymore. I was also surprised that there weren’t many food options directly within the casino area, which made dining less convenient than expected. The biggest issue was the check-in process. I arrived around 2:30 pm and ended up waiting nearly an hour just to check in. Their systems seem very dated and the process was incredibly slow, which was frustrating after a long day of travel. On a positive note, the valet staff and attendants were absolutely lovely & friendly, welcoming, and genuinely helpful. They were definitely a highlight of the stay. Overall, while there are some nice aspects to the property, the slow check-in, ageing facilities, and cleanliness issues made the experience less enjoyable than it could have been."

"First room we were given smelled, carpet was wet. AC was turned off on mains. When we turned it on it started dripping water onto the already wet carpet hence the smell in the room. Staff was friendly and helpful and moved us to a different room. Second room hadn't been cleaned yet, so we got moved again to a third room which was good."

"The hotel and staff were suburb and service was excellent. We could not have had a better stay …. Fabulous!"

"Excellent location. "