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"I think the hotel was not as good as we expected. We arrived tired -after a wedding in Tokyo - and the check in staff grill you with so many questions “what time for dinner” (but there are limited options so you don’t have much choice), “what time for breakfast tomorrow”, same thing for the following days … they even asked “what time do you want housekeeping tomorrow?”! And then they said they had a spa - I said I’d like a massage and they said they were all booked for our dates! But no one had communicated with me in advance to offer massage services so I could book. Also the dinner both nights repeated “Main Meal 1” (their term) -despite the affectation of being so custom. Finally as we checked out we found someone’s socks in the drawer behind the safe deposit box! "

"The stay was lovely Exceeded our expectations Snack time and alcohol time was a wonderful surprise"

"Breakfast and dinner was amazing! Staff were so nice and courteous. Our room was spacious and so clean and serene "

"The location is beautiful, amazing views but the hotel is a bit old. We went to Hakone to relax and spend a night enjoying the onsen but we weren’t unable to get in due to having tattoos something that the website should have in more details instead of having it in the small print. The tv was only in Japanese so we couldn’t watch tv. The elevator was not working we had to carry 3 luggage down 3 floors and the sign on it was only in Japanese and I touch the bottom an it shocked me. I was very excited to stay but I was kind of disappointed. "

"Solo traveller. Stay 2 nights. Staff are friendly & helpful. I booked it because of price & Mount Fuji view. I’m lucky have three clear sky. Able to wake up see Mount Fuji is great. Breakfast was great. Quick service. Basic & variety but slight change of menu everyday. I like the Perk, free shuttle to town, onsen. Highland train station is at the other entrance. Need to walk through park can be confusing the first time. Not a lot of park staff or customers speak fluent English to give directions. And Fuji excursion in April is packed with non reserve customers standing in the train. Taking Fuji excursion with mid size luggage is not recommended. Bus is better as highland bus stop is right next store. Bus doesn’t allow standing for safety reason. Book bus or train ticket ahead of time. Not sure if the free shuttle allow luggage or not. Alternatively go to Kawagochigo station & get a taxi. Outside resort area, not a lot of other restaurant. Only a 711nearby. All of of eatery, food truck inside park. But only can access when park is open. I have Italian meal & dinner buffet. All good. Gift shop (no person) & operate 24/7 have frozen meal. Prices are reasonable. Onsen is awesome. Highway bus from Toyko Shinjuku is very convenient, quiet & Highland stop right next to it. Pre book bus or train ticket. Room is spacious, clean & the view is amazing. I can watch YouTube with my home streaming service. No English Channel. Air conditioning is comfortable on a hot day. "

"Included breakfast selection is limited but quite good ... lineup and waiting period for unreservable breakfast was disappointing. Dinner dining times are too short ... but dinner choices are decent."

"Yes but smal"

"Very peaceful and relaxing experience "

"It is an old hotel but a very well kept hotel. The Japanese style rooms was a great experience for my friends and family. Amazing view from our rooms and throughout the hotel of Mount Fuji. Beautiful hostel grounds to walk around and very peaceful. "