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Reviews of Crown Prince Hotel Surabaya

4 out of 5
Crown Prince Hotel Surabaya
Jl. Basuki Rahmat 123 - 127, Surabaya, East Java

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 46 reviews" "
Rating 8 - Good. 23 out of 46 reviews" "
Rating 6 - Okay. 9 out of 46 reviews" "
Rating 4 - Poor. 4 out of 46 reviews" "
Rating 2 - Terrible. 0 out of 46 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

7.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Satria Gentur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Clemence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Excellent location!
Stayed 2 nights in Jul 2019

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
As usual, always stay here when in Surabaya. Prices are comfortable and room is very clean
Stayed 2 nights in Jan 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Surabaya
Good condition rooms, clean and comfortable. Very good breakfast
Stayed 1 night in Aug 2018

8/10 Good

farah, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, best and healthy welcome juice.
Experienced faulty kettle, called receptionist, they immediately replaced the kettle..best breakfast buffet, my family loves the breakfast buffet
Stayed 3 nights in Apr 2018
Response from Rifan on 21 June 2018
Dear Mss Farah Warm greeting from Crown Prince Hotel Surabaya thank you for choosing Crown Prince as your second home during stayed at Surabaya. thank you for your attention, we hope your experience will be making our service better in future. we are hope and waiting your next visit to our Hotel. thank you. Rif'an Front Office Manager

8/10 Good

Masanori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Location is good with a mega shopping centre nearby
Stayed 3 nights in Mar 2018

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
HOUSEKEEPING
VERY POOR HOUSEKEEPING SERVICE.. NO SOAP, NO TOILET TISSUE, WE HAVE TO BUY OUR OWN, TOWELS ARE GREY COLORED WITH HOLES. WHEN WE NOTIFIED THE HOUSEKEEPING DEPARTMENT, THEY COMPLETELY IGNORED US. WE HAD VERY DISAPPOINTING EXPERIENCE FOR 5 DAYS!
Stayed 5 nights in Feb 2018

10/10 Excellent

cuong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Rifan on 22 Feb 2018
Dear our beloved Guest Mr Cuong Khuu thank you for staying with us at crown prince hotel surabaya.We were happy to served you and gave you good experience during stay at Crown Prince Surabaya. we will waiting your next visit.

6/10 Okay

Diamantino

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Surabaya
Service poor. Not a good location very noisy Breakfast terrible
Stayed 5 nights in Jan 2018
Response from Rifan on 22 Feb 2018
Dear Mr Diamantino Bernardino thank you for staying with us at Crown Prince Hotel Surabaya. on behalf of our management we do apologized for any inconvenience during stayed with us. we thank you for gave us valuable input so we can improved our services and better than before. once again, thank you

8/10 Good

Gautam, perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Centre of city. Good staff.
Bfast menu can be better. Otherwise a good Hotel located centre to teh city. Excellent pool and rooms were clean and tidy.
Stayed 1 night in Sep 2017

8/10 Good

TB

Liked: Cleanliness, staff & service, room comfort
Close to city and tunjungan plaza.
Good service. Fast checkin and checkout. Nice and cheap buffet dinner. No spa as advertised.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and family friendly
I enjoyed my stay at the hotel and would recommend it to friends who may travel to Surabaya.

8/10 Good

Azmi

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Cozy and comfortable to stay

8/10 Good

Christine , Singapore

Liked: Staff & service
Disliked: Room comfort
Friendly and polite staff
Staff has good attitude. Maintenance staff arrived fast after we called about the air con. However towels in room are insufficient. Only 2 bath towels and floor mats. No towel for hair. Bed is huge and comfy.

6/10 Okay

Betty, Singapore

Liked: Cleanliness
Good location hotel
the room is quite small eventhough location is good...I dont think can be catagorized as a 4 star hotel :(...maybe 3 star is more suitable...

8/10 Good

Julia S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

William, California

Liked: Cleanliness, staff & service
Very small boutique hotel
I'm not quite sure if it can be categorized as 4 stars hotel. I'm kind of leaning towards 3 "stars". The room is very small even we booked "alexandrite" room. No extra chairs in the room so if you expect any guess (visiting you while you're in town) - you should see them in the lobby. Overall, it was not too bad.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, very polite staff, shuttle bus to nearby shopping center.

8/10 Good

Bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ankit, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Fantastic hospitality. Thumbs up to the staff. Very dedicated & prompt. Clean & cosy hotels at very good rates

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money hotel in Surabaya
Excellent value for money! Staff were very courteous and attentive.

8/10 Good

Charles, Jakarta

Liked: Staff & service
Good location, enjoy the Happy hour promo!
Was here for business trip, arrived at hotel for check in at about 4pm, only 1 person handling some guests. Take a while for check in. Room is ok, found some ants in the bathroom, and the air conditions make lots of noise, I think it need proper maintenance and cleaning. Breakfast was ok, lots of choices. what I enjoy in this hotel is the happy hour in the castle lounge (lvl 6) for the drinks. Overall was ok, good service and warm welcome from the team!

8/10 Good

Myles, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Everything was good, room, breakfast and service. Didn't manage to find the spa though but the pool was good enough. Overall decent value for money for the centre of town.

8/10 Good

Benjamin

Liked: Staff & service, property conditions & facilities

8/10 Good

Kuan

Liked: Staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とてもキレイで清潔であった シャワーの水圧がもう少し欲しい
Stayed 2 nights in Apr 2019

6/10 Okay

Lin

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2017

6/10 Okay

mansyur

Liked: Cleanliness, staff & service
Untuk Breakfast di hotel tersebut kurang enak, sangat sederhana untuk sekelas hotel bintang 4
Stayed 1 night in Nov 2017

4/10 Poor

paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
will not stay again
second stay was not good ,bathroom dirty,2 singles instead of queen bed,breakfast was not like my first visit but the area is very good.
Stayed 2 nights in Sep 2017

6/10 Okay

Shih Hsiu

Disliked: Cleanliness
Stayed 1 night in Jul 2017

6/10 Okay

Alex, Montréal

Disliked: Staff & service, property conditions & facilities
Juste bof
La connexion Internet n'a jamais vraiment bien fonctionné malgré mes réclamations. Bizarrement, alors que dans ce pays, une majorité de personnes maîtrise l'anglais, dans cet hôtel, j'ai eu toutes les peines du monde pour rencontrer du personnel qui le comprenait et le parlait. Le restaurant est à proscrire. Nourriture sans intérêt et le plus souvent de très mauvaise qualité. Le buffet est un ramassis de plats qui ont souvent plusieurs jours. Je me demande encore comment je ne suis pas tombé malade. Manifestement, il manque également des étagères ou des tiroirs dans les chambres pour qui veut sortir son linge de la valise pour un séjour prolongé.

6/10 Okay

Regina Susan, Tangerang

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel nyaman, susah parkir
Proses cek in dan cek out yang cepat. Lokasi sangat strategis hanya sayang tidak dilengkapi dengan lahan parkir yang memadai. Tamu dikenakan biaya untuk valey parking. Menu sarapan pagi yang sederhana

4/10 Poor

evi, jakarta

Disliked: Property conditions & facilities, room comfort
Kurang nyaman untuk berlibur keluarga
Ruangan kamar terlalu sempit dan kurang nyaman dalam beraktifitas, apalagi untuk berlibur bersama keluarga kurang direkomendasi. Menu makanan kurang menarik dan kurang bervariasi.

6/10 Okay

Verified traveller

Liked: Cleanliness
Een gemiddeld hotel
Op zich een normaal hotel echter het restaurant was niet beschikbaar i.v.m. besloten party en het alternatief was de bar met band en 45 min. wachten op de maaltijd en gesprek onmogelijk. De afknapper was het ontbijt dat 10 min. voor het einde uitgedroogd brood leverde, koud omelet die opnieuw na opmerking werd opgewarmd en echt vuile vloeren, banken en stoelen zodat je het liefst zo snel mogelijk weg wilde. Gewoon verre van proper.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
立地は最高。安い！ アメニティに若干の不満あり お湯は出ます。 インターネット回線は非常に日本に比べて遅いですが 無料で使えるので文句は言いません。

4/10 Poor

Tigers Mask, 日本

Disliked: Room comfort
部屋はいまいち
現地事務所が手配。自分のオフィスに近い、ということで選ばれた模様。部屋に冷蔵庫が欲しかったですね。大通りに面していますが、インドネシア特有か、道路横断が極めて危険です。

10/10 Excellent

ugur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gayet rahat bir otel odalar geniş ve rahat.merkezi bir konuma sahip.resepsiyon biraz zayıf ancak çalışanlar geyet kibar ve güler yüzlü.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 dage i september
Godt hotel med fine faciliteter. Det er som forventet, så ingen overraskelser der.

8/10 Good

lordna, Surabaya

Liked: Staff & service, property conditions & facilities, room comfort
Hotel pilihan
pusat kota, tempatnya enak buat keluarga, makanan juga enak, pelayanan cepat dan ramah. Hanya saja parkir agak kurang luas.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Wibi, Jakarta

Liked: Staff & service, property conditions & facilities
Lokasi oke, fasilitas oke, staff ramah
breakfast sangat baik, banyak pilihan, sayang pagi di ketuk housekeeping yang menanyakan laundry.....ampun Saya menginap 2 malam, tetapi di hari ke 2 Staff reservasi meminta saya ganti kamar, blom pernah saya alami hal spt ini, walaupun setelah complain diberikan kamar sblm nya