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"Hotel was great and very clean. Shuttle to and from the airport was very helpful and reliable, running every 30 minutes. We used the hotel as a base for exploring Vancouver. 10-15 minute walk to Kapstan Skytrain station and 20 minutes straight into the city centre from there. The hotel was great and the staff excellent and helpful. One member of staff was unhelpful and rude when I left my car at porte-cochere to help my wife carry four cases to our room. Despite the fact I had checked with reception that it was okay to do this and they said it was absolutely fine, the staff member approached me and asked me why I was parked there and repeatedly told me I was wrong to do so until I invited him to speak to the front desk with me. He then walked away. Also at one point during our stay two of the three lifts were out of order meaning long waits for them. This was a temporary problem however and was resolved quickly. Overall I would highly recommend this hotel and will use it again when I return to Vancouver."

"Good property Good service staff"

"No bfast included "

"Great location, the renovation when completed will make this property stand out."

"Comfortable and clean. Staff are helpful."

"The location is very good. The room condition is ok. The breakfirst need improve."

"The location was the only thing good about this hotel. I rented an ADA room, but they did not have any ADA rooms. The shower was inside a step in bathtub which is impossible for both my husband and I to use. We had to go for two nights without a shower. The room was dark and poorly lit. The walls, furniture, and headboard were black or gray. We actually lost things in our room because we could not see them. The bed was not comfortable and the pillows were terrible. The bar was uncomfortable, and was the only place they were allowed to serve drinks. I am furious that Expedia lead me to believe that I was renting an ADA room, when the hotel does not have any ADA rooms. I will never, never use Expedia again."

"Yes"

"Starting look slightly dated in the rooms."