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"This hotel is so beautiful, it’s very clean, smells new, the hallways are bright, you don’t have to walk in outside walkways to get to the hot pools, the hot pools are great except on weekends they get super crowded and it’s salt water so it dries your skin out QUICK! such a beautiful view though, everywhere you look. Only complaint is the air conditioner is in the window and blows directly at the person sleeping on that side of the bed, makes for a freezing night. The little vet barely moves to direct the air elsewhere. "

"Just a fantastic hotel. Highly recommend!"

"Beautiful & practical rooms. Hands down my favourite bathroom products and in refillable dispensers in stead of bite-size bottles. The complimentary coffee in the morning is a firm favourite too."

"First thing I noticed was the drywall patches on the wall. There were no face cloths or hand towels. There was mould in the shower on the ceiling the chairs you can see the sponge through all the holes of the fabric, I’ve stayed there before, but this is the worst I ever seen"

"Great area to vacation. I can’t recommend Banff enough. The Caribou Lodge was good overall. The Keg in the Lodge was amazing. Unfortunately the suite, for which we paid extra, had several maintenance deficiencies that soured our experience. Upon checkout, the staff didn’t bother to ask about our experience or I would have let them know our concerns. Will likely stay elsewhere on our next visit. "

"The check in staff were not pleasant at all. We were happy to be staying there for only 1 night before we are separated for months so it was a bit off-putting. "

"Nice place "

"This is a beautiful and well located place to stay in Banff.staff super helpful and rooms fantastic. "

"Tout était vraiment parfait ! Notre chambre n'avait pas de plaque de cuisson pour le four mais j'ai été acheté du papier d'aluminium et je me suis organisée. Sincèrement, nous recommanderons chaleureusement cet hôtel. Nous avons eu du bois livré à la chambre ainsi qu'un appel de courtoisie. Merci d'avoir fait de notre voyage un moment magique "