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"Nice atmosphere in restaurant "

"AC didn’t work both nights we were there. Staff was belittling when we mentioned it the first time. Second time they told us someone would be but there. Third time they again said someone would be to there. Never came. Called and they never answered. Finally had to go down all the stairs from 5th floor since elevator wasn’t working"

"Great hotel "

"Room looked like it wasn’t cleaned after the last guest. Bed didn’t even have a sheet on it, just a mattress protector. Pull out sofa bed was stained with something orangish red from top to bottom. "

"The Neptune is a retro renovation in a terrific location with a great vibe. Very comfortable, well-appointed room. "

"There were no towels or way to sanitize in fitness room. "

"I called twice to make sure I had a handicapped accessible room. I drove 6 1/2 hours to get there and once I got there the room was not accessible and I had two bed when I requested one bed in a handicapped room. It smelled like gasoline in the lobby. The hallway stunk the ac was not consistent. We had to wait 20 minutes for the guy to check us out. That was after the maid had to go find him and wake him up "

"This hotel is my go to place when I go to Rhode Island. The staff is always attentive. The hotel is always clean and safe and very comfortable."

"Friendly, really helpful staff. "