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"Didn’t use"

"Great location, very clean and staff are very nice."

"The view from my room #2751 was spectacular of Mt. Fuji san 😍"

"Room was huge, spotless, and nice. Was a little perturbed by the number of giant hornets I saw, but that's the mountains in fall for you. Really historic and beautiful place. Food options within the hotel were strange and annoyingly expensive - I get that it's a 5 star hotel but not everyone wants to shell out a ton of money to eat there and it's one of the furthest hotels from the main parts of town so it feels exploitative of a captive audience. Food was Ryokan style, which was fine, especially if you're looking for that kind of service. I've stayed in cheaper onsen Ryokans that had more convenience regarding food that didn't feel like I was getting baited."

"Staff was helpful and courteous, room was clean, had good breakfast with lots of food options, area was convenient and close to stores, shopping and transportation. Had a great and comfortable stay."

"Excellent service and an absolutely amazing property! Such a surreal experince, highly recommend! "

"Clean, convenient location"

"Good suit"

"The room was very clean, exceptional view of the water and city of Yokohama. Chinatown was a block away, very walkable area. The staff were friendly and happy to help us out in any way possible "