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"Breakfast menu was great. Nil access to swimming pool. Facilities slightly dated."

"A two night stay waiting for a flight The shuttle to the airport was very convenient as it was only about 10mins away Staff were wonderful, but the restaurant staff on the 5th floor were not Room was small, so we spent quite a bit of time in the lobby area. Very comfortable. "

"Beautiful building, very lovingly maintained. The staff were friendly but not always able to speak English properly. The whole experience had an air of 'The Grand Budapest Hotel' film: both in terms of grandeur and comedy value. Gym was very poor for a 5 star hotel. "

"The nicest hotel we have ever stayed at. Beautiful, amazing services and amenities."

"Great location"

"Even though the website said breakfast was included, they said it's not. The pool won't be open during spring. They didn't mention it on the site. You can't control your own room temperature to heating or cooling, it is centrally controlled. This was also not mentioned on the website. There are restaurants within the building but when you go and try to eat they will ask if you reserved a seat and won't let you in if you didn't make a reservation. So you should just be hungry and find a different place to eat in a country which is totally new to you. None of these nuances were mentioned anywhere. Overall it was not a pleasant stay. Room cleaning was done properly. Lifts worked. Other than that there's nothing I would like to mention. I wouldn't stay here again."

"Breakfast is fresh, English name on each dish, service is great, room is super clean and spacious, close to shopping, foods, Yokohama Station, love the small gifts at the front desk: facial cleaning, cream, shave cream, comb, and toothpaste/brush etc. Very generous. Safe area, no noisy. "

"Love this hotel! Everyone was so helpful"

"This is the best hotel I have stayed. The staff was absolutely cordial and professional and the food was delicious, the rooms clean and beautiful if I ever return to Tokyo I want to stay at The Kahala. Arigato!"