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"The staff of the Hotel New Grand was simply outstanding. I had a problem with my Canadian cell phone and the staff was exceptional with their assistance in helping to resolve the problem. Simply the best and "we shall be back"."

"Great staff and very clean hotel"

"Cute and comfortable; and excellent access from Haneda airport. Right on the water with an excellent view."

"Yes and very courteous."

"Divine. Walked around in PJs all day eating, sleeping, bathing all day. Life reset achieved. "

"Room was spacious and clean. Hotel is tucked away in a tranquil corner beside the river. Surrounding area of the hotel is quiet but there are a couple of restaurants and convenience store 8 mins walk away. "

"Everything was great!"

"The room was clean, comfortable bed, with great temperature control. It was perfect for us two. If you have mobility issues, (walk with cane, crutches, walker) I would go with a bigger room. Great room. Outdoor entrance and lobby was very classy. It provided health supplies (brush, toothbrush , toothpaste, skincare products, tea, coffee) if needed. Staff was very kind and let us store luggage for an hour after we checked out and even called a cab for us. Highly recommend this hotel!!! Great location…shopping, restaurants, and train station within walking distance."

"Everyone, including the reception staff, parking attendants, housekeepers, and store staff, are consistently courteous and professional. This is probably my fifth time staying here, and I’ve never been disappointed. The rooms are always very clean and well stocked. I would definitely stay again."