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"The room was spacious, extremely clean and brightly lit. The mattress was firm which was great for me. The restaurant food was very good although a bit pricey. The coffee shop food was more reasonable. Hotel staff were very helpful and friendly."

"Decent buffet breakfast menu. Efficient staff at check-in desk and at airport shuttle bus service station. There was a convenience store attached to the hotel and it was very useful. "

"Excellent location staff friendly"

"Good"

"The property is very large and has everything that you could think of. We had a club lounge access and a club room on floor 12 with a balcony which had amazing views. The club room access was much more than we imagined. With traditional Japanese food of all kinds and even a candy floss making machine. Soft drinks were 24 hours a day. Only one thing let it down the club room furniture was worn and needed some TLC. Other than that top marks (even had a flight simulator!!!!). The Onsen is no clothes to be worn which I was not comfortable with but it was ok to go in the sauna with a towel on."

"Location was a little far from nightlife. Overall nice hotel, friendly staff."

"Found our room very small no where to put out bags . Pleased we only stayed for 1 night."

"Spacious, clean room for 5 pax. Hotel looks new. Location is good, near Ueno station."

"Very clean and helpful staff"