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"The hotel is misleading regarding the views you see from the room. Almost of hotel photos on Hotel.com show beautiful skyscrapers views from the hotel. In fact, there are only few rooms on the 7th floor that you can see the view. The remaining of the room from 8th to 15th floors have no city view, there are only internal view meaning facing opposite the other sides of its own building. After I brought this issue up, they change the rooms for me to be on the 7th floor. If the city view is important for you, then you can pay extra or book at the different hotel. Most of the staff are great. One door man staff ignored us and hid in a room immediately and did not help us with luggages. We had to wait until another staff was available to help us out. Though we enjoyed dinning at the hotel. The food was delicious. (not breakfast buffet). "

"We had booked a Grand Tower Horizon Club Premier Bund view room but when we arrived we were given a free upgrade to a suite room, which had a fantastic view of the Bund and the Oriental Pearl. The hotel has old world charm and feel very luxurious - we have stayed a several Shangri La Hotels and this was definitely one of the best. The room was quiet so it felt like a very peaceful haven - good for relaxing in after two weeks travelling around China. We didn't use any of the restaurants or facilities, but we did have access to the Horizon Lounge on the 29th floor. The lounge was great - very good service from the staff with good options for breakfast. We also went for Afternoon tea and they also had a good selection of food and drinks in the evening from 5:30-7:30pm. If we return to Shanghai, I would definitely stay at the Shangri-La Pudong again."

"Awesome and clean for an airport hotel was totally shocked"

"It was great"

"good service but facility a little old "

"This hotel is in a very convenient location. There is a direct metro line going to airport and high speed rail station. The hotel is a half block away from metro station. The staff of the hotel is very friendly and helpful."

"Great hotel and the location is very accessible to "

"Compare the price and inside of the building to other hotels around this area, this hotel is the best."

"The hotel staff is truly outstanding. From the concierge to housekeeping, everyone was helpful, professional, and took great pride in their work. The property itself is spectacular spotlessly clean and very well-maintained."