- Liked: Cleanliness, property conditions & facilities
- Disliked: Staff & service, amenities
I generally stay here when I go to downtown Shanghai. I enjoy the amenities, location and the service. I do understand that during this time, the circumstances are slightly different because everyone is concerned about COVID-19. However, modifications SHOULD NOT come at the sake of decent service. We were not told that the central AC would be off and they ran out of fans to cool us off in the rooms with no open windows. They delivered breakfast to us since the buffet was closed. For 2 people, they put everything together with no plates, cutlery or even sugar for the coffee. When I called to say that the bacon was missing, they returned with bacon slices stuffed in a coffee up. Usually a very good hotel... during this time, I wouldn’t suggest staying there until they correct the quality of service.