Serra Mesa Hotels, San Diego

"Pool area was great, kids splashing around the hot tub was a little annoying. Had a giant cockroach in or stack of hand towels in our bathroom but other than that it was a great time and great location "

"The room was decent, the smell of humidity was sooo bad. We asked to switch rooms but were denied. They only gave us the option to spray an aerosol for the smell. "

"Our first room was gross. The staff quickly assigned us a new room which was better. Albeit still warn. the property itself is rather dirty and in desperate need of at least a power wash. Food is was ok but despite multiple food options it’s all from the same kitchen. Fortunately the staff everywhere throughout was very pleasant accommodating to just about every need which made our stay bearable. Pictures online dont quite match up to the reality. They do have a nice gift shop. "

"Could be a really amazing resort, in need of a face lift. The main restaurant was closed on M/T and not open until 5pm Wednesday evening which was unfortunate as our stay was M-W. Hidden costs tacked onto Expedia's cost that is supposed to be inclusive of taxes and fees. And on top of that, they charge a $49/day parking fee when each individual unit has a dedicated parking spot directly attached. Main pool was being painted so didn't get to enjoy the primary feature that was what helped us decide to book for our 4 y/o. Wasn't horrible by any means but not what we were hoping for. Won't go back, but wouldn't discourage others from trying it out."

"The property was very clean and we had a great time. However the parking was very expensive for the guests."

"Very trendy hotel. Highly recommend this place "

"The staff was second to none. I was treated with respect and dignity. And it was obvious that they appreciated our business."

"Came in and check in was a breeze. The room was Clean and had a great view of the city. couldn’t have ask for more, room was 1206 "

"Only good thing to say about this hotel is friendly staff and it’s conveniently located to the San Diego cruise terminal. We checked in, headed up to the room, balcony door was wide open, pillows on the chair beside the bed without pillow cases, bathroom full of soap residue and hair from previous guests. We called downstairs to have them address the state of our room, they sent a friendly worker up with pillow cases, she kindly put them on and left. We didn’t hear anything else the rest of our short stay. If you can, avoid the property, but if you must, at least the team is nice and it’s conveniently located. "