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Reviews of Hotel Universal

2 out of 5
Hotel Universal
Plaza Galicia, 2, Santiago de Compostela, La Coruna

Reviews

8.4

Very good

Rating 10 - Excellent. 229 out of 598 reviews" "
Rating 8 - Good. 246 out of 598 reviews" "
Rating 6 - Okay. 96 out of 598 reviews" "
Rating 4 - Poor. 20 out of 598 reviews" "
Rating 2 - Terrible. 7 out of 598 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Heather, London

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time we’ve stayed here after our Camino. It is close to all amenities and only a short walk to the Cathedral. We did have some issues with our room this time as the AC for the building was not on and our room was 27C. The staff that evening was helpful and did some troubleshooting. And when that did not work staff did change our room to a cooler room with cross breeze. Not everything always goes as planned but it is in those moments staff can make a difference and they absolutely did. That goes a long way. We will be back.
Stayed 2 nights in May 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, simple, clean room in the center of Santiago de Compostela. I arrived before check-in and left my luggage with the front desk staff while I went out. Then I got my key a little early once the room was ready. It was a good experience.
Stayed 1 night in May 2024

8/10 Good

Marie Therese

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Rosana

Liked: Cleanliness, staff & service, property conditions & facilities
Personal amigable. Cerca al centro de la ciudad
Stayed 1 night in Apr 2024

6/10 Okay

edith

Liked: Cleanliness, staff & service, amenities
I check in the afternoon and the men are working on the floor that I was in. I didnot know they are renovating the hotel. I’m so tired I need my rest but could not bec they are pounding on the wall. I asked them what time they would be finished, they replied at 7 pm. I just went out to eat and relax at Burger King. If I have known that they are renovating, I could have reserve to another hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Good area, close to the touristic places and the train station
Stayed 2 nights in Feb 2024

10/10 Excellent

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and everything is right there clean!!!!!
Stayed 1 night in Oct 2023

10/10 Excellent

Lyn

Travelled with group
Liked: Property conditions & facilities
Great location
Stayed 1 night in Oct 2023

10/10 Excellent

Kenneth Opitz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Beverley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean room, comfortable bed, good wifi, and pleasant staff. My si ngle room was tiny but had everything i needed. Breakfast 8 euro was limited. Very noisy! Noise from elevator, room next door, plumbing noises, and hallway. Reasonable rate.
Stayed 2 nights in Oct 2023

10/10 Excellent

Diane

Stayed 1 night in Oct 2023

8/10 Good

JOSE RAUL COLON, Bayamon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, many restaurants nearby, and easy to reach the main attractions such as the Cathedral of Santiago de Compostela. The bus for most excursions is taken in front of the Hotel Universal. Breakfast is a basic one that helps mainly in the mornings when you have to leave quickly for the excursions, and you cannot take long. The staff are very cooperative and helpful.
Stayed 4 nights in Sep 2023

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

JULIO, Vega Baja

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people.
Stayed 2 nights in Oct 2023

8/10 Good

Richard, SCOTTSDALE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location ,very close to Santiago di compostela. Underground parking immediately across the street. Small room, basic breakfast. Fine for basic lodging. Beds slightly uncomfortable for me. Very small elevators
Stayed 2 nights in Sep 2023

6/10 Okay

Rederic

Liked: Cleanliness, staff & service

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Theresa from USA
The hotel locates very close to the Santiago Basilica as well as the train station, within walking distance which was great for us. Very clean hotel and everything was comfortable. The staff did not communicate in English well but they were kind and very helpful as best they could. We would stay there again if we visited the Santiago de Compostela again.
Stayed 2 nights in Sep 2023

10/10 Excellent

James kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant one night stop.
Nice room, very good location. Bus from airport drops off directly outside hotel so excellent. Would stay again.
Stayed 1 night in Sep 2023

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was tiny but clean and in a very centric location.
Stayed 1 night in Sep 2023

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Camino De Santiago
Excellent location. Walking distance to cathedral and restaurants
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, I recommend it
Stayed 2 nights in Aug 2023

8/10 Good

GERMANO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santiago stay.
We had to change our room due to ventilation problems .The lady at the desk was very nice and responsive and gave us a room that was larger and more comfortable. Very happy 😃
Stayed 1 night in Aug 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

ROSANNE

Liked: Cleanliness, staff & service, property conditions & facilities
Modern amenities,Professional Friendly staff check in prompt.Served our needs of closeness to Santiago De Compostella for a one day stay. Breakfast options were very nice. Southern California guests.
Stayed 1 night in Aug 2023

10/10 Excellent

Delwyn

Liked: Cleanliness, staff & service, room comfort
Very friendly and helpful reception during our 2 day stay. Perfect location between old and new towns. Carpark at reasonable rate opposite hotel.
Stayed 2 nights in Jul 2023

10/10 Excellent

John

Stayed 1 night in Jul 2023

10/10 Excellent

Emile, Everett

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night as we made our way to Sarria to walk camino. Convenient to bus station for ride there

10/10 Excellent

Vilma

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, easy access, near restaurants, bars, shops, and the Camino.
Stayed 2 nights in Jun 2023

6/10 Okay

Scott

Stayed 2 nights in May 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

6/10 Okay

Catherine

Travelled with partner
Liked: Cleanliness, staff & service
Good location room quite small
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable city center
Needed a place to stay for a couple of days following my Camino that didn’t break the bank, and this was the ideal place for my budget. Comfortable, great location and helpful staff. Easy walk to old town, the Cathedral area and other shopping areas and though it is located in a city center area, the windows are quite soundproof at night but can be opened when you want to enjoy the airflow and sounds of the city. The view over a small park with big trees was very pleasant.
Stayed 3 nights in May 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the location
Good value fir the location .
Stayed 2 nights in May 2023

8/10 Good

David

Stayed 1 night in May 2023

10/10 Excellent

Eamon

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Claudio

Stayed 2 nights in May 2023

10/10 Excellent

stephen, shalimar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient central location
Stayed 2 nights in Apr 2023

8/10 Good

Maxim

Stayed 1 night in May 2023

10/10 Excellent

Gilberto

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

ramon

Stayed 1 night in Apr 2023

10/10 Excellent

Valeriya

Stayed 1 night in Mar 2023

10/10 Excellent

Valeriya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favourite hotel in Santiago
Stayed 1 night in Mar 2023

8/10 Good

Lucia

Stayed 2 nights in Jan 2023

10/10 Excellent

Leonor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Marcela B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location, not far from bus/metro station and just outside the old town. Within walking distance of the cathedral, market and many amazing restaurants. I’d skip the in-hotel breakfast and hit up the bakery just around the corner Pastelería Miguez, or any bakery in the old town!
Stayed 2 nights in Oct 2022

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Pilgrim Hotel
Second stay because the first was so good. Good value clean hotel with excellent service
Stayed 1 night in Oct 2022

8/10 Good

Susana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y la srita del lobby muy amables la ubicación muy buena
Stayed 1 night in Oct 2022

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022