All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Had a standard room and was pleasantly surprised. Bed was super comfortable and the room was cozy, and didn’t feel very small. Shower was hot, towels and sheets were super clean, and the staff were very friendly. David’s Diner was attached to the hotel and the food was exceptional.
Only issues were that there were some noisy people on the floor and the door took a long time to close so I had to wait for it to latch before leaving to head out.
Jeff
Stayed 2 nights in May 2024
Response from Alex on 21 May 2024
Thank you for your kind feedback. You were a lovely guest!
2/10 Terrible
EDITH, Chino
18 May 2024
No cart available for the luggage, no AC, the ceiling fan was dusty, the floor has not been cleaned, limited toilet paper, no facial tissue, hair shampoo made my hair sticky, no complimentary water, bedsheets are old and looks dirty, my allergies attacked due to dust, had poor sleep
EDITH
Stayed 4 nights in May 2024
Response from Max on 21 May 2024
"Had a standard room and was pleasantly surprised. Bed was super comfortable and the room was cozy, and didn’t feel very small. Shower was hot, towels and sheets were super clean, and the staff were very friendly. David’s Diner was attached to the hotel and the food was exceptional (Posted May 20, 2024)." That is the feedback we usually receive. Of course, meeting guest expectations as a basic 3-star hotel is not easy, but room change, complimentary upgrades are options that are always available. Very sad that we were not given the chance to resolve your grievances.
I originally intended to vacation San Francisco on a responsible budget, so I chose this hotel for its price, but instead I found a gem hidden in the city that was safe. clean and with a incredibly helpful staff, including the restaurant That I booked an extra week. I would highly recommend anyone staying in the city to choose this hotel, just be aware situation in San Francisco is still recovering from the last three years of shut down so the street crowd might be a little pushy. Overall i’d like to gi thanks to the management and staff for providing a great experience One last thing I am lazy and hate writing, but my time here called for a proper comment. Live well and dine tasty
paul
Stayed 5 nights in Apr 2024
Response from Juliet on 24 Apr 2024
A heartfelt thank you for your kind words. We truly enjoyed being your host for your time in San Francisco. You were a wonderful guest! I love your motto: Live well - dine tasty!
The staff was super friendly and accommodating, they made my stay a total pleasure. My room had everything I needed for my business trip so I couldn't be happier with it. I'm definitely coming back next time I stay in this area.
Martin
Stayed 5 nights in Mar 2024
Response from Alex on 23 Mar 2024
You were a lovely guest. Thank you for your kind feedback.
Thank you for the feedback. A remodel of the bathrooms is underway.
6/10 Okay
Jake
3 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Jake
Stayed 4 nights in Jan 2024
Response from CEM on 5 Feb 2024
We appreciate your feedback.
8/10 Good
Eva
Business traveller
31 Jan 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Decent cheap choice for a night wouldn’t recommend much longer. Blankets are very thin and so are the walls. Heard my neighbors entire bathroom episode, so be prepared for no privacy. Pretty clean and the inside of the hotel feels safe. No hand soap. Super friendly front desk.
Eva
Stayed 1 night in Jan 2024
Response from Alex on 2 Feb 2024
Thank you for taking the time to review your stay at the Touchstone
10/10 Excellent
Sarah
13 Dec 2023
Sarah
Stayed 4 nights in Dec 2023
Response from Max on 14 Dec 2023
THANK YOU for your kind review. Happy Holidays to you and your family!
Very comfortable stay and an excellent price given the location. The room was clean and much larger than the reviews implied. The staff was very friendly and helpful.
Dawson
Stayed 3 nights in Nov 2023
Response from Max on 18 Nov 2023
Very happy that you liked your room! Hoping to welcome you again at the Touchstone. Thank you!
Short walk to the convention center. Nice staff. Restaurant connected to the restaurant not open for breakfast two of the three mornings of the conference. No cups for water in room. TV did not work until corrected the next day. The bed was hard (Not "comfy"). Sufficient for what was needed, but overall not a place I would recommend.
Everything was ok for the price. I expected the shower to be somewhat bigger. One person could hardly fit in the shower.
The building is old but still standing. Everything else also old.
Jenia
Stayed 1 night in Oct 2023
Response from CEM on 25 Oct 2023
Thanks for taking the time to review our stay. Yep, the shower stalls in the Twin/Twin rooms are rather standard.Double/Double or Queen rooms offer comfortable showers over tubs.Also true: we are around since 1924 ... but we still deliver!
Do not stay here. The walls and floors are dirty and it lacks basic necessities like water glasses or a garbage can. The TV channels are very limited and the bed is extremely uncomfortable. The area is filled with homeless people and you can hear people screaming and loud trucks if you leave the windows open. Overpriced for what it is. There are much nicer areas of the city to stay.
Nichole
Stayed 3 nights in Sep 2023
Response from Max on 30 Sept 2023
We are sorry that the hotel did not meet your expectations.
Slow internet, forget about streaming something, impossible, slowest elevator I’ve ever used, in the room you hear all the noise from other rooms, hot water fails and all the infrastructure is very old.
Only good points are staff that is very kind and helpful, the location also is very good.
Stayed for a week, btw.
Jose Ney Guerrero
Stayed 5 nights in Sep 2023
Response from Ann on 21 Sept 2023
Thank you for staying with us. We are sorry that the hotel did not match your expectations.
8/10 Good
Paul
5 Sept 2023
Liked: Cleanliness, staff & service
Nice staff. Decent (if small) rooms. Area is central but a little rough. Good value for money.
Paul
Stayed 3 nights in Aug 2023
Response from Alex on 5 Sept 2023
Thank you for your kind feedback.
6/10 Okay
Alvaro
4 Sept 2023
Liked: Cleanliness
The price and location was good but the area has gotten rougher after the pandemic. Especially after hours. The hallways were also pretty dark and stuffy.
It was a decent place to stay for a good price compared to other hotels in the area. Not really any amenities but it was clean and they had a very nice staff . If your worried about homeless people they are literally everywhere no matter where you Stay so just pick your poison lol
The area is a bit down and out. The hotel has no air conditioning or screens. Street noise. But staff is kind, beds simple but comfortable and everything clean.
The staff was all very friendly and helpful. The room was clean and neat.
For rooms that were facing the street, you should expect some noise from the window.
Bravo, Joshua! I will share with housekeeping and front desk. So glad to hear you liked your stay!
8/10 Good
Breana
18 July 2023
Liked: Cleanliness, staff & service
Great location and got the job done
Place was small but cozy and most of all it was safe and clean. Definitely good for a quick one night trip. Not recommended for families as the location is literally in the heart of downtown. For sure an adult based hotel.
Breana
Stayed 1 night in Jul 2023
Response from Max on 18 July 2023
You were a lovely guest, Breana! Thank you for staying with us.
10/10 Excellent
Delilah
Travelled with family
18 July 2023
Liked: Cleanliness
amazing! lovely staff and very clean.
Delilah
Stayed 5 nights in Jul 2023
Response from Ann on 18 July 2023
Will share with housekeeping team - they take pride! Thank you!
Very easy check in and friendly staff! Explained everything thoroughly and made me feel very welcome. I only stayed for one night as I was coming into the city for a concert but it was a great stay. I’ll definitely be coming back.
Damian
Stayed 1 night in Jul 2023
Response from Cem on 18 July 2023
Wow! Glad you loved your stay at the Touchstone!
8/10 Good
Sachin
11 July 2023
Liked: Cleanliness, staff & service
Sachin
Stayed 3 nights in Jul 2023
Response from Max on 13 July 2023
Thank you for choosing to stay at the Touchstone while visiting the "City-by-the-Bay"!
Nice, simple Hotel centrally located in downtown San francisco. The area was noisy and and the homeless problem was a big detractor, but that's not the hotel's fault.
Lovely and helpful people working there. The room is tiny but very clean. The location is great, close to everything downtown but unfortunately is filled with homeless which is not their fault. I stayed there for a conference close by because it was an affordable option with decent reviews.
Jackie
Stayed 4 nights in Jun 2023
Response from Max on 29 June 2023
Very glad you matched your expectations! Thank you for staying with us.