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Reviews of La Mandarine

5 out of 5
La Mandarine
Route de Tahiti, Saint-Tropez, Var

Reviews

8.2

Very good

Rating 10 - Excellent. 32 out of 60 reviews" "
Rating 8 - Good. 12 out of 60 reviews" "
Rating 6 - Okay. 6 out of 60 reviews" "
Rating 4 - Poor. 5 out of 60 reviews" "
Rating 2 - Terrible. 5 out of 60 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel just far enough away from the bustle of downtown Saint Tropez, but close enough to walk there in 5 minutes.
Stayed 3 nights in Aug 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

2/10 Terrible

Ron

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is in no way a 5 star. I am a frequent traveler. At best it should get a 3 star hotel. Way over priced. Photos do not represent reality.
Stayed 1 night in Aug 2023

4/10 Poor

Hector

Stayed 5 nights in Aug 2023

4/10 Poor

Milvio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The electricity went out around the area of my room for a period of 5 hours and woke up in sweltering heat because the AC is not very strong. The bed i was sleeping in (mattress) was that of a 1-2 star hotel; extremely horrible and uncomfortable. Did not enjoy my stay there at all.
Stayed 3 nights in Jul 2023

6/10 Okay

Emi

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
In general the staff were lovely, breakfast very nice, lovely location a short walk (or shuttle ride) from the main plaza. Unfortunately the condition of the rooms was a bit of a let down, for a hotel who claims to offer ´luxury´. Webpage needs to be reviewed, as there were no free bicycles as advertised, nor laundry facilities. Couldn´t even get an iron for a few days, as they were all in use by other guests. A good 4 star hotel, but I wouldnt call it 5 star.
Stayed 4 nights in Jul 2023

4/10 Poor

Bryan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overpriced considering the very old rooms. No great views. Staff was great however. 10min walk to downtown. Not recommended.
Stayed 1 night in Jul 2023
Response from Victor Das Neves on 9 July 2023
Dear Expedia user,Thank you for taking the time to share this detailed review with us. I am sorry to learn of your disappointment with your room, and the service at Hôtel La Mandarine, Saint-Tropez, Please accept my most sincere apologies. Your feedback has been forwarded to our Restaurant Manager so that he can ensure that our teams pursue all their efforts placed in the high quality of service.Our goal is to always satisfy our customers.I hope that we will have the pleasure of welcoming you again very soon in order to show you that your experience was an exception and not the rule.Very sincerely,Kind Regards

10/10 Excellent

Arlen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Probably the best hotel I’ve stayed. The vibes are amazing French villa style. The pool area is so beautiful and relaxing. The staff are all welcoming and most speak English pretty well. Highly recommend for anyone visiting at Tropez. Walking distance to the shops and markets but they also offer shuttle service if you need it. Thank you for a wonderful time
Stayed 2 nights in Jun 2023

2/10 Terrible

Dionalyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Harriet

Stayed 3 nights in Sep 2022

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities
We really enjoyed the location of this property. Very close to the town and port, shopping and restaurants.
Stayed 2 nights in Jul 2022
Response from Ali - Concierge on 30 Aug 2022
Dear Maria,Thank you for this comment.La Mandarine staff hope to see you again.

10/10 Excellent

khaled

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and wonderful staff Classic with a young look and feel
Stayed 2 nights in Aug 2022
Response from Ali - Concierge on 30 Aug 2022
Dear Khaled,Thank you for your comment, we hope that you enjoyed your stay.Best regards,

10/10 Excellent

Jad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is truly a beautiful hotel. The staff is incredibly friendly and helpful, they go out of their way to make sure you are getting the 5 star quality and service you are paying for. The concierge, Ali, was incredibly helpful during our stay, assisting us with recommendations and helping with reservations at the restaurants in town. Don't kid yourself, this hotel isn't brand new or modern, but it is incredibly charming and what you would hope a luxury stay in the french riviera would be. The chauffeur service is very helpful as taxis and Ubers are hard to come by in the city, their pool is gorgeous and secluded, and you'll be surrounded by mature trees and perfectly maintained grounds. The location is great as it is close to both the port, the city and the popular beaches. Highly recommend this hotel to anyone looking to stay in Saint Tropez. It is not cheap, but you walk away feeling like you got your moneys worth staying at a true 5 star hotel.
Stayed 3 nights in Aug 2022
Response from Ali - Concierge on 30 Aug 2022
Dear Jad,Thank you for all the kind things that you said on the hotel.It was a pleasure to have you for your stay.Best regards,

8/10 Good

Anastasia

Travelled with group
Liked: Cleanliness, staff & service
Property needs renovations. AC doesn’t cover duplex room, had to buy a fan to stay cool. Mosquitoes in the room and property as well is not treated for mosquitoes. Breakfast is excellent as well as location. Nice and welcoming staff
Stayed 7 nights in Jul 2022
Response from Ali - Concierge on 30 Aug 2022
Dear Anastasia,We are very sorry to hear that you had some problem with the AC. It is unfortunately perfectly normal that some mosquitoes are here due to the weather and the area.Thank you for your comment.Best regards,

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful hotel and amazing staff, can't recommend this place enough
Stayed 2 nights in Jul 2022
Response from Ali - Concierge on 30 Aug 2022
Dear Anna,Thank you for your comment, the Mandarine team appreciate it a lot!Best regards,

10/10 Excellent

Alberto, San Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Amazing property.
Stayed 2 nights in Jul 2022
Response from Ali - Concierge on 30 Aug 2022
Dear Alberto,Thank you for your comment, the Mandarine team appreciate it a lot! Best regards

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Jernej, Santa Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked staying at this property. It is a 10 min walk from downtown Saint Tropez. The receptionist spoke good english. The room had a beautiful garden, the breakfast was very good and we also liked their pool.
Stayed 1 night in Aug 2021

4/10 Poor

Jean Christophe

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with very friendly staff and a lovely atmosphere. Rooms (and bathrooms) were a tiny bit dated, but the whole hotel had a lovely French charm. Breakfast, and dinner was great, and the terrace on the courtyard along with the pool a real highlight. I would absolutely stay again.
Stayed 2 nights in Jul 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked!
Charming hotel within 10 minutes walk to center of town. Excellent pool situation complete with fantastic food and drink.
Stayed 3 nights in Jul 2020

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay and would live to come back!
Stayed 3 nights in Jul 2020

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Billiant from start to finish
This hotel got it totally right! From the start to Finnish we was made feel like a toyalty! Their staff is attentive and see every move you make. No need to look for winter as they are there for anything you need before you even think of it. Hotel is set in a beautiful grounds, rooms are very clean and spacious , they provide free shuttle service and free car park. Breakfast is amazing all a la card but so yummy! Fresh orange juice was a perfect temperature as well! It’s 5 min drive from centre of st tropez too. Top hotel and lovely staff team! Pool is large enough to have a decent swim and towels are provided to you.
Courtyard where breakfast is served
Stayed 3 nights in Jul 2020
Response from Valentin on 19 July 2020
Dear Mrs Irma, First of all, we would like to thank you very much for your so kind review. We are delighted to read that your stay in La Mandarine***** has been live up to your expectations. All your warm words will be passed on to our staff. We do hope to see you very soon in La Mandarine***** With our best regards, Guest Relation team,

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We did 3 stops in France and this was our favorite. Great hotel, nice size rooms and the service was the best I’ve had. Very convenient to restaurants and they even had a shuttle that took us back and forth to town.
Stayed 2 nights in Sep 2019

10/10 Excellent

Hector

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great st tropez style decor, could use some updates
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Jaqueline, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and grounds with the most amazing staff
Stayed 4 nights in Jul 2019

2/10 Terrible

Joelsilverman, Miami

Liked: Amenities
Had gaurenteed three day reservation. Had illness and could not show up till last day. Even though I had pre paid entire amount they charged again when I showed up. Making me pay twice for the same room. Unacceptable. Even though I called and told them of my illness they said if you don’t show up on time your reservation is cancelled. Unethical
Stayed 3 nights in Jul 2019

10/10 Excellent

Arianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We adored staying in La Mandarine! It was a paradise just outside of town with a sprawling footprint, beautiful courtyards, pool and gardens, and extremely friendly and helpful staff. The concierge, Karin, was fabulous! She gave us incredible beach, restaurant, and nightlife recommendations and worked tirelessly to get us reservations amid a long weekend for the French bank holidays. I will absolutely be returning to St Tropez and La Mandarine - I wouldn’t stay anywhere else in St Tropez!
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go in the pre-season
We went right before the main season began, so the place was amazing and not crowded.
Stayed 2 nights in May 2019

10/10 Excellent

Faith, New york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in an amazing location. Everything was perfect and they gave me an upgrade
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

veronica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es un encanto, el personal fue muy amable y profesional siempre! Ayudándome siempre al cliente a solucionar todo Lo recomiendo ampliamente!! La alberca está espectacular!! Me encanto todo!
Stayed 1 night in Jul 2023

10/10 Excellent

Sylvie

Stayed 1 night in Jul 2023

6/10 Okay

Pierre-Alain

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Séjour décevant
Nous y avons séjourné 3 nuits. Mis à part, la terrasse du restaurant, très jolie et le petit-déjeuner bien varié, l'hôtel n'a absolument rien d'un 5 étoiles. Lorsque nous sommes arrivés, nous avons de suite informé la Réception que l'écoulement du bidet ne fonctionnait pas. 3 jours plus tard nous étions au même stade malgré nos fréquents rappels. Après avoir dîné en ville, nous avons appelé la navette de l'hôtel qui devait arriver dans les 15 mn, 25 mn après nous avons rappelé...elle était en route...pour arriver finalement après 45 mn... Inadmissible ! La salle pour déposer les bagages est pire que l'entreposage dans les aéroports, entassés les uns sur les autres. Attention à vos valises et sacs de qualité ! Le directeur de l'hôtel a été avisé par nos soins. Somme toute un hôtel 3 étoiles à un prix qui ne lui correspond pas du tout. Un rapport qualité-prix très décevant. A éviter !
Stayed 3 nights in Aug 2022

8/10 Good

Sylvie

Stayed 2 nights in Jul 2022
Response from Ali - Concierge on 30 Aug 2022
Dear Sylvie,Thank you for your comment, the Mandarine team appreciate it a lot!Best regards,

10/10 Excellent

Nüzhet

Stayed 1 night in Jun 2022
Response from Ali - Concierge on 30 Aug 2022
Dear Nuzhet,Thank you for your comment, the Mandarine team appreciate it a lot!Best regards,

8/10 Good

Gerard

Disliked: Cleanliness, room comfort
Bon emplacement mais propreté laisse à désirer
Emplacement super. Bon service général. Service propreté catastrophique que ce soit dans les chambres ou dans les parties communes de l’hôtel (une abeille est restée au sol pendant 4 jours ce qui signifie que personne ne passe l’aspirateur). Les chambres entre un départ et une arrivée sont faites en 30minutes (le service minimum est fait, draps et serviette changés uniquement). L’hôtel mériterait une rénovation car il commence à être vétuste.
Stayed 2 nights in Aug 2021

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2021

10/10 Excellent

Najlaa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agreable
Séjour agréable
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Le personnel de l établissement est très accueillant et extrêmement disponible, un plaisir ! Le site en lui même est un peu loin des 5 étoiles annoncés, c est propre mais tres vieillissant ! Wc et sdb tres loin d un 5*, la pIscine ne dispose ni de sanitaire, ni de vestiaires, un rappel des bonnes manières pour les enfants en bas ages serait aussi un plus ! J adore les enfants, mais ce dimanche nous étions plus à Aqualand que dans espace reposant ! C est dommage car vraiment le personnel est trés trés bien. Proche du centre, pratique, sympa mais pas un 5*
Stayed 1 night in Jun 2021

4/10 Poor

Giuseppe, Roma

Travelled with partner
Liked: Staff & service, property conditions & facilities
Albergo discreto ma molte restrizioni fra spiaggia club e ristoranti
Stayed 5 nights in Aug 2020

8/10 Good

DAVID

Liked: Staff & service, property conditions & facilities
HOTEL JOLIE MAIS CHAMBRE PETITE
Hotel très jolie provinciale, au calme avec une bonne localisation ! Cependant les chambres sont très petites et anciennes sans douche ! nécessite une rénovation !
Stayed 3 nights in Jul 2020

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La piscine est très agréable, même si les parasols et les serviettes ne sont pas assez nombreux Le service est très très bien La déco des chambres est assez désuète
Stayed 1 night in Jun 2020
Response from Valentin on 18 July 2020
Cher client, Toute l'équipe de La Mandarine***** vous remercie de votre séjour au sein de notre établissement et se réjouit que vous aillez passer un agréable moment parmi nous. Nous vous remercions de votre gentil commentaire qui sera transmis à nos équipes. Nous nous efforçons d'améliorer nos services quotidiennement et toute suggestion est appréciée. Nous espérons vous revoir prochainement à l'hôtel La Mandarine*****. Chaleureusement, La Réception

8/10 Good

Christiano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
hotel deve ter sido 5 estrelas....hoje precisa de uma boa reforma.
Stayed 1 night in Sep 2019

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Had a great stay at La Mandarine, lovely pool area and surroundings!
Stayed 3 nights in Aug 2019

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019