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"The lounge amenities were excellent. The food and beverage offerings were abundant and of high quality. We were underwhelmed by our accommodations. We booked a Familia Suite B at considerable expense to discover that it was not a true suite at all; it was just one larger room with a kitchen area. It was disappointing. The second thing we disliked was the misleading so called free drink coupons they provided for their Sky Lounge. When we went to use them it turned out there was a 1000 yen per person charge to sit up there. We felt duped."

"Good hotel close to the expo centre . Breakfast was Ok not great "

"Everything wss 100%"

"Breakfast was poor and hardly any staff to help with lugguage"

"Excellent hotel in great central location near metro centre (JR Line). Lovely rooms. We booked Premier room at fantastic price on Hotels.com giving access to Club Lounge on 21st floor. "

"Great"

"The best feature was its location, near Ginza walking street, lots of eateries and near many train stations The room i stayed was very small as compared to what i had stayed with almost same price in the past Food varieties are limited Not flexible for extended/late check out as they are chargable"

"Great location, near Shinagawa Station"

"It was a good hotel for a short stay/transit between your flights. Very convenient in terms of location, it is on departure floor of Haneda International Terminal by the check in area."