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"We stayed four nights in a Premier Grand Deluxe Twin room prior to a cruise. I wish we could have stayed longer. This is a beautiful hotel situated close to a transportation hub. The hotel provides many free amenities that are rarely found in hotel rooms these days: shampoo, conditioner, shower gel, lotion, toothbrush & toothpaste, soap, combs, brushes, razors, etc. (No large containers fastened to the walls). There were also pajamas, robes and slippers for your use while staying there. In other words, just about any toiletries you may have forgotten to pack were provided. We stayed in a room on the 38th floor that faced the Tokyo Government building where every night there was a beautiful light show projected onto the building. We ate breakfast in three of the different restaurants we had a choice of. I enjoyed Jurin the most because of the view of the courtyard. All had a great variety of food both Japanese and American so I could always find something I liked. The check-in process was excellent and our luggage was already in our room by the time check in was completed. The staff just couldn't have been nicer or more accommodating. If I were ever to return to Tokyo, I would definitely stay at the Keio Plaza Hotel again."

"Beautiful hotel in the room was excellent"

"Great location. Train station is close to hotel. Restaurant closer by as well.. Definitely stay here again."

"The room was cleaned and staff was nice. "

"Hotel staff are very accommodating. Very convenient and clean."

"Breakfast was amazing. Location was near the train and shopping. "

"Very nice, comfortable, modern place to land in Shibuya. Staff was welcoming and helpful. After staying for 4 nights at the beginning of our trip, we ended up booking our last night in Tokyo here. When we arrived, the gentleman at the front looked at us and said “Welcome back!”"

"Staff that assisted us were good and super helpful we have to write some stuff in a slip for our luggage and they pretty much did it for us so it was really helpful. But then another staff that was helping someone else was clearly not as helpful AC was nice and powerful. Room cleaning was great the dryer for laundry did not work though. But food was amazing for breakfast at both restaurants though the view was better from the restaurant on the 25th."

"Love how polite the staff is!!!! So helpful"