Ronald Reagan UCLA Medical Center Tours and Activities

I arrived to the property prior to check in times and informed them that I would be returning late so I wouldn’t be considered a no show. She said that was perfectly fine. They were 24 hours. When I arrive to check in. I stopped at the kiosk for 15 minutes with No assistant. I had to call the number, at least five times in order for them to respond, and even after I waited another 15 minutes until someone was able to help me on the kiosk. Aside from that. The property itself is great very clean and well-maintained.

The first room we were booked in had bugs swarming on the ceiling! The front desk staff was nice enough to give us another room. The 2nd room was better, but had unsettling rust stains in the toilet. There was some sort of aerosolized irritant in the room, causing both my husband and I to take Benadryl. This is one of the most poorly managed properties we've ever stayed at ...The first time was a few months ago on the Courtyard side and the initial room we checked into was still DIRTY! It is PURE LAZINESS on the part of staff and management to not keep a property well maintained. I will never stay here again and quite honestly I think we deserve a refund for the latest stay. I will definitely not recommend that anyone stay here! Owners and Management....stop cutting corners financially and keep your property clean and inviting!!!