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"Only stayed in room, was nice"

"Always a great stay with easy check in and good food!"

"Unfortunately we solely chose this hotel to enjoy the pool for our son’s first swim. We have a 2 month old and a 2 year old. Having previously stayed at the Grand in Eastbourne the pool temperature had been brilliant for young children and imagined this would be similar. When we got in the pool it felt very cool, I asked the staff member if the temp could be turned up and we were informed the boiler was broken. It was too cold for our 2 month old to safely enjoy. The next morning we returned with our 2 year old for a swim in a thermal swim outfit so she could stay in longer but the pool was even colder! Despite essentially having a wetsuit on she didn’t last long on the pool and we had to leave. It was really disappointing we weren’t notified of this in advance as we simply would not have spent the money on this stay without being able to use the pool. It was an early Mother’s Day treat for me and it was ruined a bit by this and the poor service we received at dinner (feedback sent separately). We had expected a lot more…"

"Hotel needs a refurb. We upgraded to superior room but carpet was badly stained. Bathroom needs upgrading. Basic breakfast "

"The hotel itself was very nice. The rooms were spacious and clean the gentleman who checked us in was a little unwelcoming and frosty. Car parking you had to pay for, which Marriott could have covered the cost."

"Used the pool, steam and jacuzzi. All facilities within that area were immaculately clean, including the changing room. Staff were friendly and helpful. "

"Amazing hotel hard to beat the village hotel. Food and drinks are quite pricey "

"Really enjoyed my stay. Great staff on reception, room very comfortable, great breakfast. Lovely jacuzzi and pool for swimming in. Would love to come back soon."

"Due to an 'oversight' a man entered my room without knocking making me feel very unsafe."