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"El hotel es taaan hermoso y pensado a detalle, lo amé completamente! Quiero regresar a Cartagena solo para poder hospedarme aquí nuevamente. Todo el personal excelente, en especial Daniela, fue super amable."

"I had a great stay at the Hyatt in Cartagena. From the moment I arrived, the service stood out—especially Dina at reception, who was incredibly welcoming and helpful. She made check-in smooth and set the tone for the entire experience. The location is a huge plus. There’s a convenient grocery store right behind the hotel, a major mall right next door, and the beach is directly across the street—everything you need is within walking distance. The hotel pool was also a highlight—clean, relaxing, and perfect for unwinding after a day out. Overall, this hotel offers comfort, convenience, and excellent service. I’d definitely stay here again"

"Le service et le personnel impeccable. Le café était très bon (espresso). Service de navette pour la ville très pratique. Beau gym et bien équipé. Il aurait été intéressant d’avoir une navette de l’aéroport vers l’hôtel et vice et versa. Je donne une note moyenne à la nourriture. Très salé, poisson surcuit, viande très dure. Les fruits étaient très bons et l’ajout de grille pain a accélérer le service. Les potages et les ceviches étaient bons. Très beau séjour."

"Hotel is much older than the website pictures. Major renovation on the beach, which was undisclosed, making our oceanview balcony and the outdoor pool unusable. Food was mediocre. Old towels. No kleenex in rooms. This property is 2 star at best."

"The staff were very helpful with answering questions, and sharing recommendations in the area."

"Great hotel excellent service. Wonderful breakfast. "

"Muy elegante el hotel está precioso y sus buenas atenciones."

"Fair"

"Amazing variety of local and continental breakfast. All food freshly made and staff is always with a smile and willing to help. Will definitely return"