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"Excelle"

"Loved the hotel. Khadija in the executive lounge was amazing. Such a wonderful person who made the trip so much better. "

"The Hilton Cartagena in El Laguito is a magnificent hotel. Our stay was perfect, from location, to staff, breakfast buffet, cleanliness, hotel room, pools, beach, just everything. The beds are the most comfortable I've slept in. The pillows, mattresses and pillows are so plushy and inviting. All employees go above and beyond to make guests feel at home. Another top thing is the silence at night. It's soundproof and we get to sleep in peace. My husband and I can't wait to go back! "

"Room was clean and quiet and the staff are friendly and try to be helpful. Treadmill did not work in the rather small and limited gym, although it was nice and cool. Toaster does not work properly in the breakfast area. The single most annoying thing for us was that the bedsheets are not fitted. They keep sliding out from under you during the night, which was unexpected for a luxury hotel. Location is terrific and the building itself is beautiful. Furniture looks nice but isnt very functional. Our dresser drawers kept falling out if you pull too far. Overall, we couldnt help byt enjoy the historic district and really only slept in the hotel, which is somewhat 'faux' luxury rather than true luxury."

"Great location walking distance to everything but a bit away from the noise and bustle of the old city centre. Having the roof top pool was great. We had a problem with our AC. They came promptly to fix when they couldn’t that moved us to a new room. Karen the customer service rep apologized many times and sent a beautiful fruit basket to our new room. Can say enough about the GHL highly recommend and we would stay again. 10/10"

"Falta un poco de mantenimiento a las habitaciones, desayuno básico, el staff y la Atención excelentes!!!!"

"Well located and property in very good condition."

"The staff are very helpful and welcoming. They helped to make my partners birthday extra special. The breakfast buffet was great, fresh fruit, omelette station, good selection. I really like the location it was a close drive to everything. The room was clean and comfortable. We ate at the restaurant and the food was delicious. The rooftop pool was nice and the view was amazing. We had a wonderful time and I would love to stay here again the next time I am in the city. High recommendation to stay here "

"Staff, pool, clean"