Holiday Homes in Puerto Morelos

"Pretty bad sewer smell in the rooms, far away from the sea, beach is not swimmable"

"Had a great time here. Staff are great!"

"No beach, barely any amenities. Not much to do than sitting on the pool. "

"loved the hotel, i booked the ocean view and the room was breathtaking. They even had a nespresso machine i was happy. Loved the infinity pool and the slide pool as well. It was a family friendly resort will definitely recommend. The only downside is the beach is not the prettiest other than that the staff is friendly and welcoming. Will consider returning"

"The rooms were spacious, clean, modern and colourful. The staff were all very nice and helpful. We were grateful to be on the 3rd floor with an ocean view. We particularly enjoyed pub food at Landsharks and pizza at the Italian restaurant. "

"We had an ocean front suite, and it was perfect. Very private balcony and a beautiful view. The staff at this property couldn't be better. Everyone from check in, waiters, beach service, hostess, maids, bartenders, concierge. Everyone was so nice and attentive. This was our 2nd visit to this resort, and we do plan to return. "

"Hurry up and wait for service here. "

"Large property , several pools and restaurants "

"If you’re looking for a Murphy’s Law vacation experience, this is the place for you. Sensira oversold the dates that we were there and had no operational strategy in place. 3,000+ guests and not nearly the staff to accommodate. I booked a room with two beds; we were given a room with one bed and told there was nothing they could do. There were three of us. 2 hour waits for lunch, only one bar open during the day leading to 30+ minute wait for anything other than water, pool towel restrictions (a family of 3 but you couldn’t get more than 2 pool towels), incredibly slow dinner service (2+ hours for basic meals), none of the hospitality services advertised (no butler, concierge, generally anyone to handle questions), room service orders denied due to “too many requests”. This happened every night. Dirty rooms, dirty bathrooms, generally dirty facilities, dirty restaurants; we saw a cockroach at breakfast and reported to a busboy who grabbed another busboy so that they could laugh together at the cockroach, then walked away. No one ever removed it from the restaurant. All three of us have Celiac disease; there were no accommodations. Prior reviews highlight gluten free options at the buffet; there were none. I informed the concierge of our allergies ahead of arrival; no one ever responded. When I asked about gluten free options on our first day I was laughed at. The overall sentiment of the staff, when you could find someone, was “not my problem” Go literally anywhere else."