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"Beautiful property, but unfortunately the experience is let down by very poor customer service and a number of unexpected additional costs that you wouldn’t expect at this star rating. Check-in is consistently delayed often by over an hour and the compensation offered (typically a single £20 drinks voucher) feels inadequate given the inconvenience. Overall, while the hotel itself is visually impressive, the service and overall value do not justify the price."

"Free car park Spacious room but bed had clearly not been moved as there was rubbish under it Stayed in 551 - no warning that despite double glazing you hear every word of announcements at line st station - try and stay at front of hotel. Check in staff were very helpful. The young male who checked us out needed a little bit more training. Good bar attached to hotel. Didn’t eat there but restaurant was quite busy. "

"The rooms could do with a high to low dusting and maybe a deep clean in areas. The room did have everything we needed but it would have been nice to have a free bottle of water in the room. Check in was okay, kind of felt like the agent was only asking questions because he had to and he really didn’t seem interested in the answers, we also never got told that we needed to scan the key card to use the lift. The prices down in the bar are ridiculously over priced. "

"Yes lovely"

"Basic breakfast Was ok Room was clean and adequate Room service very good Outside lights on all night outside window Staff friendly and accommodating "

"Huge rooms, excellent amenities. Breakfast has so much choice. Really is an amazing stay!"

"Stay was ok. Breakfast average. Room quite small and a bit claustrophobic, had window open constantly but felt due to the outside cladding, no air could get in. No major issues with stay. "

"Food at the bar okay but nothing to right home about average 😒 "

"Very close to terminal 2 with easy access via the walkway. "