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Reviews of Sunset Bungalows

3.5 out of 5
Sunset Bungalows
Teouma Road, 2nd Lagoon, Port Vila, Efate

Reviews

8.6

Excellent

Rating 10 - Excellent. 92 out of 190 reviews" "
Rating 8 - Good. 67 out of 190 reviews" "
Rating 6 - Okay. 22 out of 190 reviews" "
Rating 4 - Poor. 7 out of 190 reviews" "
Rating 2 - Terrible. 2 out of 190 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2023

2/10 Terrible

Patrick

Disliked: Property conditions & facilities
No hot water the first night, very old room, noisy, poor quality breakfast, not good value for money, front gate and reception close at 9PM so unable to access the carpark after that time.
Stayed 3 nights in Jul 2023

4/10 Poor

Arun

Liked: Staff & service
Disliked: Property conditions & facilities
NEEDS lots of work to keep clean and presentable. Equipment's 's don't work. Limited food choices at the restaurant. stayed 8 nights and had to take cold showers as hot water did not work.
Stayed 7 nights in May 2023

10/10 Excellent

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so lovely, the view was amazing, fully air conditioned bungalow was incredible, the location was insane! Would definitely go back!
Stayed 14 nights in Jan 2023

6/10 Okay

Miriam

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
All the rooms are located right at the lagoon and provide you with a beautiful serene view. The staff is kind and tries to help when possible. I would highly recommend this place purely based on the view and location. However, we did have some challenges with the service and the staff there. The aircon in the rooms does not do much, but we were provided with a fan. We had breakfast included into our booking but were unable to make use of it several times as the staff arrived half an hour later than original opening times and we had to leave for our tour. We requested reception staff to book one tour for us. They did, but did not inform us that the pick up location was not at the hotel but in town, so we missed the tour. The website advertises facilities such as a library and a dvd collection. When asking the staff about either, they did not know where to find it. The property comes with a lovely pool, but unfortunately we were only able to use it on our last day as it was dirty and couldn’t be cleaned the first 4 days of our stay.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2022

6/10 Okay

Christian

Travelled with family
Disliked: Staff & service, room comfort
No interest in the guests it seems
We were visiting after peak season and there didn't seem to be a lot of other guests. Staff were friendly but seemed a bit bored and unmotivated at times. The facilities could be better maintained. The shower drained very slowly and the TV setup was hardly usable and looked jumbled together. There seemed to be a rule to never replenish consumables in the bathroom leaving us to have to ask when we ran out and the shower didn't seem to be part of the cleaning routine. Overall, we would have considered everything satisfactory if not for the fact that the airport transfer was stuffed up and they just didn't care. We had them book the transfer with Evergreen (same owner I believe) for our early morning flight and paid for it via the hotel. The transfer never turned up and the security guard had no idea what to do about it. We ended up having to flag down a local bus which wasn't easy this early and pay a second time. Our attempts via email to recover the cost for the transfer were first ignored, on follow-up the general manager told us (via email) that the accounts department would refund the amount. The amount was never refunded and further follow-ups were ignored again. Given that they had booked the transfer on our behalf (and with what seems to be a sister company), we feel that they were responsible to handle the refund for us. Had it not been for this bad parting experience, we probably would have given higher ratings.
Stayed 13 nights in Jan 2020

6/10 Okay

Janice

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Needs improvement
The staff were very friendly but the service was slow and disappointing. The kitchen ran out of a lot of items on the menu including beer! The complex needs a bit of attention to maintainence too.
Stayed 5 nights in Mar 2020

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
there was a group of us staying 12 in total, we were the only ones there. The room was very basic and heat pump dripping. It took over half after ordering breakfast and that was only toast on occasions. on day two they ran out of beer, and the next morning there was no fruit juice. Afternoon snacks were supposed to be available and when ordering a toasted cheese sandwich at 3:00pm was told that the chef had gone home. overall the staff were polite but there was not enough of them
Stayed 7 nights in Mar 2020

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice waterfront views. The towels need to be changed on a regular basis, and the bathroom essentials like soap and shampoo need to be replaced every day.
Stayed 5 nights in Mar 2020

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunrise and sunset
Lovely staff sunset and sunrise appreciate the colors of nature while sitting by the water seeing fish and other marine life doing there thing
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our time at Sunset Bungalows was fantastic. The staff are amazing, great chef and cocktails as well. Would highly recommend!
Stayed 7 nights in Jan 2020

8/10 Good

Andre

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, decent accommodation
This is a nice accommodation in a rather calm environment. The rooms are spacious and each has a veranda, terrace or balcony towards the lagoon. The bathroom is totally fine and according to the standards in this area. I really liked the mosquito net surrounding the bed, way better than the standard ones hanging from the ceiling. Plenty of food options area available and the bar has limited drinks but reasonable enough. However, I found the prices a little bit high. There are only four parking spaces. The location allows easy access to the ring road around the island and therefore you’re just minutes away from the blue lagoon and nice beaches in the southeastern and eastern part.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is a little tired and just needs a little tlc but the staff were wonderful and couldn't do enough for you. I would stay there again it was not unpleasant. Their cocktails are scrummy and the food was delicious
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place- awsome and very friendly staff, we loved it!
Stayed 10 nights in Dec 2019

10/10 Excellent

Neville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful peace of paradise. Bungalow sat over water and was a pleasant stay
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Luckily we had our paper work because they didn't even know we were turning up. Very disappointed to arrive after travelling for 14 hours to be left waiting in the car park at 11:30pm while they worked out what to do. They gave us a room set for someone else, then just as we were starting to relax knocked on our door (around midnight) to insist they checked our paperwork again. Devastated that our simple requests had not been met we moved to another room the next morning which was fine. Sat down to the included breakfast the first morning and ordered a tropical fruit platter. I am still processing how underwhelming it was. It consisted of 4 (2 to 3 cm) pieces of banana still in the skin and 4 wedges of sour grapefruit. I figured maybe fruits were not easy to get, went to the market and bought a lovely selection very cheaply the next day, the owner is lousy and rude. The images make it look like it would be quiet but it is right on the main ring road around the island and there is pretty much constant traffic noise. The water pressure was pretty bad in the first room but okay in the one they moved us to. No wifi in the rooms but you could access it in the dining area. Bathrooms need repair and upkeep as does much of the resort. Tatty fabric on the 4 poster beds needed a good clean. Quite dark rooms, excellent quality doors and shutters to the balcony show the resort may have been high quality once. Easy to get buses to town and back.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and polite, amazing view from the balcony to the lake, nice pool to relax, incredible food! Loved everything!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful all around. Beautiful staff, amazing room & a view to die for. Everything we expected and even more. A very laid back lifestyle, just enough out of town that it is serene & quiet. A place for people who are in no rush & who are just looking to relax and enjoy everything. Amazing
Stayed 6 nights in Oct 2019

8/10 Good

ScottAndChas

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We liked the room over the waters edge we loved Lilly our waitress she makes the best cocktails ever and was pleasant to us we did not like the hard bed the fact we had to call to have our hot water reset nearly everyday. The young chef wasn’t a great cook so some days we would get great food if the older chef was on coffee was average. Because of the plunger they used. The omelette was always on point but the breads where inconsistent hard one day soft another then super soft. Our potatoe croquet was served half frozen our first morning there and the last morning we had breakfast the croquet was eggy. So meals inconsistent each day except the omelettes.
Stayed 5 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Unable to use spa in honeymoon suite due to poor water pressure. No wifi in room. Mattress too small for frame of bed. Bed frame noisy and unstable.
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff here make the difference. the attutude to helping people and making your stay anazing it what seals the deal
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. Would definitely stay again.
Stayed 5 nights in Aug 2019

10/10 Excellent

Sarah, New Zealand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every room has an ocean view and all the rooms are to a high standard.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Comfortable beds and nice rooms. Spacious with private balcony overlooking the water. However the pool was unusable due to being right next to a busy road. Not relaxing at all. Food was average.
Stayed 5 nights in Aug 2019

10/10 Excellent

Mark, NSW Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just everything the place is the BEST and the staff are just to nice they cant do enough for you like I said the place is unreal.
Stayed 7 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property has definitely seen better days - everything is run down - lots of little issues with the room, can't open drawers, shower screen not secure taps and toilet leaking - arms of deck chairs about the fall off. Staff were lovely but the food was not up to standard - undercooked fish over cooked chicken and too expensive
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very friendly and helpful, especially Sylvie. Housekeeping was excellent. Our room phone wasn’t working (tho not the fault of staff who had reported the fault); there was no hairdryer, and a small microwave would have been helpful. A little debris around in the grounds.
Stayed 7 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities
Situation is very good. Quite noisy for those near the road. Staff are super friendly and helpful. Food - probably 3/5. Whole resort could do with an upgrade. Very pleasant stay.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how it was on the water. The staff were very friendly and helpful. Didnt like how there was no door to the bathroom and the water pressure for the shower was not the best
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved being right next to the lagoon. To wake up with water 3m from your balcony was amazing!
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the room/bungalow was incredible and complimented with the incredible staff.
Stayed 4 nights in Jun 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Sunset Bungalows is a wonderful place, beautiful clean large rooms with absolutely wonderful waterfront views and large super comfortable bed. The Pool is a fabulous swimming oasis. The staff are wonderful friendly and helpful. Small downside was limited Tv and a lot of car traffic can be heard but only from the pool. A standout at Sunset is the food which Joe prepared with absolute finesse. One word- Sensational! Fresh wonderful flavours, expertly plated. Best Food I have had in Vanuatu! Well done. 👍
Stayed 1 night in May 2019
Response from Sunset Bungalows Team and Management on 28 May 2019
Hi Mr Richard P Thank you so much for the wonderful comment. On behalf of our team we really appreciate that and your one night stay, we looking forward for your next visit with us. Cheers

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always amazing only ever wanting to make ypur stay with them the best experiance
Stayed 8 nights in Apr 2019
Response from Sunset Team on 8 May 2019
thank you for your beautiful comment, looking forwaed to your next visit

8/10 Good

Clare, Brisbane, QLD

Travelled with partner
Liked: Cleanliness
Beautiful bungalows, they a bit outdated but looked after well. The views are sensational and everything the pictures show it to be. The staff were very friendly and helpful throughout our stay. The pool area and waterfall is lovely and secluded. The rooms can be quite dark if you love a sleep in and the peaceful sound of the water outside just lulls you to sleep. The downsides are the mattress while comfy (if you like a firm mattress) is definitely of cheap quality. The chairs too. The air conditioner remotes were in Chinese so the settings cant be changed unless you can read the language. Fortunately it was on a default cool setting but we couldn't increase the air flow. The menu we thought was a bit bland except the complimentry breakfast, that was really lovely. The water pressure was weak but i think you get that on most of the island.
Stayed 7 nights in Apr 2019
Response from Sunset Team on 23 Apr 2019
Thanks Clare for the review and thanks for staying at Sunset Bungalows... looking forward to your next visit

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunset bungalows was a lovely retreat with friendly service and a peaceful situation on the water.
Stayed 7 nights in Jan 2019
Response from Colleen on 12 Jan 2019
Hi Mr Bradley COLLIN , thanks for staying with us, we really appreciate your stay, we looking forward to seeing you on your next visit to Vanuatu Regards Colleen

10/10 Excellent

manirul, sydney , australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to city centre on the bayview
All good . We enjoyed a lot, lovely staff and great food
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The best part about this place is the staff very friendly and always going the extra mile.
Stayed 3 nights in Aug 2018
Response from JB on 14 Sept 2018
Thanks for the pleasant respond.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lovely quiet location great views
Bed mattress very uncomfortable , hot water unreliable , often don't have food available that's listen on menu
Stayed 12 nights in Jul 2018
Response from Sunset Bungalows on 15 Aug 2018
Thank you very much for your comment. we do have different type of Bed Mattress in some of the rooms, as we do have some guests request not too soft mattress especially some Asian guests. sorry about this make you uncomfortable, staff can easily change a room for you actually, and hot water issue has been sorted, hope it won`t happen again, and food issue too. we did adjust the shopping issue, and we also have created some new dishes, hope see you again to try out our brand new local menu.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
BEAUTIFUL PLACE, AMAZING VIEW BUT NO BREEZE AT AL
HI, We just got back 3 nights ago from staying at Sunset Bungalow. The views were spectacular, but as it was in the rainy season, sadly we didn't see any sunsets due to cloud. The room was splendid, so nicely presented, it was THE BEST room and views I have ever stayed in. The water right there and it had a lovely balcony with table and chairs. They had air conditioning but you would then have to shut the doors and not see any view to put it on. Luckily there was a fan that was portable so you could move this where you wanted it. Very romantic. They did have a lovely pool. The water in the ocean did have a lot of jelly fish at night and they can sting and give you a rash, I only saw one in the morning during the day, but about 40 at night, so swimming in the ocean is probably OK, but be warned. REEF SHOES ARE A MUST not only here but anytime you are swimming in beautiful Vanuaut. It is a very poor country, withthe happiest people I have ever encountered. Genuinely happy and always smiling and waving at you. If you want to give give away gifts to them, as I did, they appreciate anything, but especially new or second had back packs, thongs, shoes for any age , male or female, shopping bags that are strong, beach bags, reef shoes, plastic table cloths that are large -rectangle tables , you can find these for $13 at the cheaper discount shops. MORE IMPORTANT than anything are tourches and glow in the dark clothing, as they walk everywhere in the dark, no streetlights.
Stayed 1 night in Dec 2017

6/10 Okay

Lauren, Australia

Liked: Staff & service
Disliked: Room comfort
The bungalows themselves are very nice with gorgeous views of the water. Unfortunately the furniture inside is very dated, beds extremely uncomfortable, pillows and linen is worn and old. I would recommend updating the bedding and beds and it would be a more comfortable stay. The ‘buffet breakfast’ is not buffet, it’s a set menu you choose from such as eggs on toast, bacon is extra $$ which I find ridiculous. A tip to all, do not leave personal belongings on the balcony of the bungalow and make sure you close and secure your bungalow sliding doors at night as there are creepy people who kayak and watch inside the bungalows Overall, was an okay experience. The bungalow view definately made up for our lack of sleep.
Stayed 7 nights in Nov 2017

6/10 Okay

Eric, NSW

Liked: Staff & service
Disliked: Room comfort
Nice hotel
We've stayed there before and it was brilliant. Just under new management and the tone of everything was down. Staff trying but seemed under stress and not their old happy selves we knew from previous experience.
Stayed 13 nights in Oct 2017

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunset Bungalows surprise
Sunset bungalows exceeded our expectations! Firstly we were upgraded, and then when asking about checkout they confirmed our flight was in the afternoon and suggested we could stay until we needed to head to the airport - fantastic! The balcony is a beautiful place to hang out and the restaurant was lovely. The area isn't suggested if you want to be in the thick of town or a full-facility resort but it suited us perfectly.
Stayed 2 nights in Sep 2017

10/10 Excellent

Ian & Diane, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendliest staff ever
The hotel is very clean. The staff at this hotel made our stay a very pleasant experience. They were always friendly with smiles on their faces.
Stayed 8 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with beautiful views over the lagoon.
We stayed there for a week. The staff were always very friendly and welcoming. The food was very nice too, I enjoyed the tropical fruits for breakfast.
Stayed 7 nights in Aug 2017

8/10 Good

Glen, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very friendly staff
A very nice hotel the host Audrey and Greg were very helpful with recommending the best tours and the easiest way to get around town. The meals were nice served in a restaurant with a great view. Rooms were large and bed was comfortable with a view of the lagoon. The only downside was it could be a bit windy mainly in the afternoon. Overall a great spot.
Stayed 7 nights in Jul 2017