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"Room clean ,staff are so helpful and nothing is too much trouble"

"In my room the air con did not work, and the window was on to the main road so it was quite loud. The bed was actually really comfortable, but the shower was not great. The location next to the airport was very convenient. So quite a mixed review."

"Clean room"

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"Lovely pool area and jacuzzi. Good Breakfast choices and easy parking."

"Lovely hotel with friendly staff and great amenities. Food is lovely and the whole place is good value for money. This is now my 4th stay."

"A very comfortable hotel. Good sized rooms and updated bathrooms. Helpful staff and a great location in Blackheath."

"Clean room and breakfast was excellent"

"Hotel staff were amazing. Dinner was great. Now the negatives. There was a huge coach party staying over. The dining area was out of bounds for usual guests and signs were up to say 2 larger areas were reserved. The bar area itself only has a few tables so there was no where for other guests to sit. The bar area needs additional tables and get rid of the piano. I asked about seating to the waitress, she said for other guests the bar would stop taking food orders from 7-8. So I ordered in time, I chased my food 45 minutes later. The ticket hadn’t printed, but it came out quickly after this. Why didn’t reception tell me about the coach part my or that we need to order before 7. Other negatives the door swipe card kept playing up so had to visit reception 3 times for a new card. But I think the reader is faulty room 208. Also in my room randomly sticking out of the floor was a capped off pipe. I discovered it with my toe early this morning. Whilst staff were exceptional and dinner was when I got it. I would not stay here again!! "