Pity Me Hotels, Durham

"Great stay! Had 2 rooms for our party and both rooms were extremely clean and comfy, with lovely toiletries, kettle, teas & coffees etc. Very comfy beds. The reception area is lovely and modern too. Every member of staff we encountered was really friendly and helpful, going above and beyond to make our stay great. We had breakfast at the hotel 2 out of 3 mornings we were staying and both times it was great - something delicious for each of us. Lovely buffet selection, hot drinks station and juice stations and great options on the hot menu too (including gluten free options like gluten free toast, omlettes, eggs etc) . Absolutely fantastic location near station, a car park, lots of restaurants and shops) Will definitely stay here again! "

"Great staff and great service, with special mention to Rebecca who went above and beyond with her friendly service."

"Room was spotless ,staff were helpful , the hotel was pretty close to everything , I’d book again "

"Food excellent "

"Everything about are stay was excellent."

"Clean beautiful Would stay again "

"Staff were very helpful, especially Paul who helped me get a taxi, room was spotless & had everything you could need. Was a bit concerned when i saw my room was right opposite the railway station but it was really quiet & peaceful. Would definitely stay here again & recommend it"

"Beautiful hotel and lovely big room. All the staff were friendly but a special mention to Diane & Robyn in the restaurant for being so welcoming, kind and helpful and making our stay even better."

"My wife and I have just spent 3 nights at Malmaison Newcastle whilst visiting relatives in Newcastle. I can honestly say we had a wonderful visit the staff at the hotel were fantastic including Teresa & Aimee in the dining room and Claire on reception. Many thanks to all concerned, Best wishes, Dave & Jean."