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"There was scaffolding outside our bedroom window which nobody at reception told us about. It ruined our view and ruined our stay mainly because of incompetent staff in the restaurant or kitchen "

"We had a great stay. You literally could not find a better central location. The room was clean, well appointed and comfortable. The staff were friendly and helpful. We loved the pool and jacuzzi. Would definitely visit again. "

"Great situation, friendly and helpful service.We have been before and will return again"

"Nice hotel, staff were lovely and very helpful, good location "

"Rooms recently re done ,bathroom dated but functional, nice staff, food avg to good, overall a good stay and would return . "

"This hotel was ideal for my 2 night stay in Penrith. The room was clean and comfortable with tea/coffee facilities and robes/slippers available for the pool and/or spa. Pool and gym opening hours were good and the gym is well equipped. Staff in all areas were helpful and friendly. The restaurant menu offered a varied selection and I ate there on both evenings. The atmosphere overall was relaxing. It was an ideal place to stay for my first visit to Penrith and I'd be happy to stay again. "

"Great location, good breakfast, comfortable room, my only complaint is I couldn’t get a good signal for their WiFi didn’t work, and I was there for work, but overall a great stay. Walking distance to many things and amenities "

"Seriously Jaded property. Check in staff were excellent, "

"Just an average stay. Hotel feels rather unloved. Staff seem to be going through the motions rather than engaging with guests. Plenty of nice easy free parking (although its £30 per charge for an electric vehicle). Rooms pleasant but just feel unfinished. Breakfast is good but not had bacon quite so overcooked in a long time. Personally, wouldn't stay again, there are lots of better quality establishments in this price range nearby."