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"All good"

"Room was very comfortable but starting to need a refresh. The bathroom was larg, but the shower was over a very deep bath, which made access and exiting a little difficult, as we are both in our late 70's. Location was excellent, a 1 minute walk from the bus station near the Porta Sant Anna at the western side of Lucca. Staff were excellent. Polite, friendly and helpful."

"Lovely room in a quiet location. Staff were very friendly"

"Love the apertivo time in the lobby everyday and the reception lady (whose name I forgot, but has been working there for 10 years) was very welcoming and friendly and the location of the hotel is great too"

"Friendly staff and great central location. We had an issue with the AC in the room but they changed our room the following day when it couldn’t be fixed. "

"Lovely old 3-star property right outside the wall. Clean in all areas. Super friendly staff from Front Desk to breakfast to room maids. Great self-serve breakfast and a variety of teas and cookies in the hallways for guests to serve themselves. The room had all the amenities you need. Hotel is near the rail station, but I never heard a train. Some reviews talk about folks hanging around the train station which I did not encounter and I felt safe at all times."

"It was perfect accommodations , the staff was extremely kind and helpful for anything needed and the facilities were exceptional . They took their time to help me with a small explanation when i inquired about my final billing and cleared up any confusions i had in a timely manner without delay via email . Would love to revisit and will be telling friends and family of our experience . "

"Big, spacious clean room, very comfortable stay"

"Good people at the front desk, Very cooperative, Clean room, Good Breakfast "