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"The hotel itself is great for early flights Bed comfortable. The usage of the phone to operate the room is great. Unfortunately for me specifically he was my first time to use the hotel the staff on that late shift was not friendly not professional at all even after I told them that he was my first time no alarm bell rung for them to helpful.shame for lack of customer service."

"Gatwick South terminal Hilton Hotel was excellent for our 1 night stop over before our morning flight to Antigua. We arrived by coach from Bristol but found the signage from the coach drop off point for finding the entrance to the hotel lacking and when we eventually found our way both passenger lifts were out of order. "

"Excellent "

"We were very impressed by the friendly and helpful staff. The room was clean and spacious and the food was excellent. "

"Great start to our holiday! Food was adequate, bed very comfortable so slept well and that short walk to the terminal was awesome. Will definitely do again as you start your holiday a day early - perfect. "

"Nice hotel with good facilities lovely swimming pool"

"No breakfast, no evening meal, shower only had 2 settings: off and burn you alive. Towel radiator leaked onto electrical wires. Moved me to another room where another guest entered the room (using the same key code) as I stepped out the shower. Mattress had an interesting feature where a spring poked in my back. I think Basil Fawlty provides a better service. "

"Room was perfect, nice and clean and staff very helpful. "

"The hotel is clean and attractive with good facilities. Unfortunately my experience was not good, my room lost power at 9pm, I reported it to reception and was asked to wait at the bar while they investigated. After an hour the receptionist informed me they could not restore power to my room, I said that I was not happy to stay in a room without electricity and asked to be moved to a different room but was informed they were fully booked. So I had no choice but to check out at 10:30pm to try to find alternative accommodation, the receptionist was not abke to refund my stay when I checked out and was told the reservations manager would do it the following day. I have called the hotel today but the reservations manager is not at work, so now I am chasing Hotels.com for a refund while they liaise with the hotel and am faced with a 24-72 hour wait for a refund. I am sure if you stay at the Guildford Manor Hotel and Spa you won't face similar issues, but my experience has been a bad one. "