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Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 215 out of 343 reviews
5 - Excellent 63%
Rating 4 - Good. 84 out of 343 reviews
4 - Good 24%
Rating 3 - Okay. 24 out of 343 reviews
3 - Okay 7%
Rating 2 - Poor. 10 out of 343 reviews
2 - Poor 3%
Rating 1 - Terrible. 10 out of 343 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.6/5

Staff & service

4.6/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very spacious. It has a super big bed, i think more than king size, so comfy and good sleep. Room is above expectation. The property is a beach front property, great view, fresh air. It has a beautiful garden and landscape, you can find squirrel, birds around the property. It also has a huge garden with pond full of fish where your kids can feed them. Never bored being in the property. You can do walk, jogging, swimming both in the pool or on the beach. The staff really attentive. They remember your name front the front dest to housekeeping even the manager of the resort, makes you feel like home.
Stayed 2 nights in Mar 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

1/5 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is dilapidated and in desperate need of modernisation. There is mold in the bathroom, the showers do not have hot water, the towels are old and stained as is the furniture. The F&B is very overpriced for the poor quality that's on offer. The hotel really should not bare the Ritz Carlton name until there is significant investment and improvement to the property.
Stayed 2 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!! Staff and the resort itself was great
Stayed 7 nights in Feb 2020

5/5 Excellent

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay. The resort staff are everything one could dream of. They cater to your every need. If your coming to Bali this is the one place you will Want to stay.
Stayed 3 nights in Feb 2020