Northlands at Tierra Del Rio Hotels, Phoenix

"I wasn't there for work, but if I had been the desk, its chair and the Wi-Fi would have been fine. The TV mounted on the side wall a foot from the bed was a bit uncomfortable but there was always the sitting room to watch TV from. Staff was helpful in changing my room from poolside to 2nd floor with a mountain view."

"This is a new facility so they have a few bugs to work out. It also appears they are understaffed at the time so having immediate service may be a challenge for some things. If you stay for more than three days and want your room cleaned, forget it. They only clean the room every 14 days. If you want a long term stay and do your own cooking, bring your own pots and pans and kitchen knives, they don't supply those. You can purchase some from the front desk, but how much and what is the quality? This place has potential, they just might want to reevaluate their policies on cleaning and amenities. They do supply toiletries so that is nice. Don't expect it to be like a hotel."

"It was ok. Didnt stay in the hotel but only to sleep. Had to ask the front desk for just about everything. Towels, blowdyer, etc "

"Way too sketchy!! "

"This was one of the worst hotel experiences I’ve had. From the moment I checked in, communication with the front desk was extremely difficult. The desk was behind thick bulletproof glass, and the electronic microphone system used to speak through the glass was barely functioning. It was very hard to hear the staff member or have a clear conversation during check-in. The room itself had multiple serious issues. The air conditioning unit was extremely loud and rattling constantly, making it nearly impossible to rest. Even worse, the room was supposed to be non-smoking but smelled strongly of cigarette smoke. It quickly became clear that the guest in the neighboring room was actively smoking, and the smell was coming directly into my room. This created a real health concern. I have asthma, and the smoke odor triggered a flare-up that led to a minor asthma attack. Because of this, I did not feel safe staying in the room overnight. Ultimately, I had to leave and find last-minute accommodations elsewhere, which was stressful and expensive late at night. If a room is advertised as non-smoking, it should actually be smoke-free. Between the loud AC unit, the smoke entering from the neighboring room, and the difficult check-in experience, the stay was completely unacceptable. I hope Hotels.com and the property take these issues seriously so other guests do not experience the same situation."

"Service was great and staff was accommodating. Room service was excellent as well. "

"The pool was a little chilly but refreshing on a hot day. Everything else was perfect. New hotel with a friendly staff. Everything was clean and fresh. "

"Room was gross had no ac tried to turn the thermostat on and almost got electrocuted sparks flew everywhere.. was hot all night… crackheads milling around everywhere not worth the price at all"

"It was a great place to stay! "