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Holiday Inn Express Surprise by IHG

2.5 star property
Hotel in Surprise with free breakfast and 24-hour fitness centre

Photo gallery for Holiday Inn Express Surprise by IHG

Enjoy a delicious buffet with a variety of dishes, including cheese omelets and sausages, served with utensils.
Relax in our inviting lobby with a fireplace, comfortable seating, and dining area.
Enter a stylish hotel with a glass door and seating area featuring a chair and table.
Stunning hotel facade with a symmetrical design and beautifully manicured grounds.
Relax by the pool surrounded by lounge chairs and shaded by umbrellas.

Popular amenities

  • Hot tub
  • Gym
  • Housekeeping
  • Laundry
The current price is AU$146
includes taxes & fees
3 Aug - 4 Aug

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room

1 bedroom, in-room safe, desk, blackout curtains

Standard Room

10.0 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(76 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

9.8 out of 10
Exceptional
(27 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Sofa bed - queen
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(69 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Accessible Bathtub (Mobility)

Standard Room, Accessible Bathtub (Mobility)

Standard Room, Accessible Bathtub (Mobility)

7.2 out of 10
Good
(9 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 2 Double Beds OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Sofa bed - king
  • Sleeps 4
  • 1 King Bed

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About the area

Map
16540 N Bullard Ave, Surprise, AZ, 85374

What's nearby

  • Surprise Stadium - 8 min walk - 0.8 km
  • Banner Del E Webb Medical Center - 4 min drive - 3.0 km
  • Luke Air Force Base - 15 min drive - 15.4 km
  • Westgate Entertainment District - 20 min drive - 22.5 km
  • State Farm Stadium - 20 min drive - 23.3 km

Getting around

  • Sky Harbor International Airport (PHX) - 48 min drive

Restaurants

  • ‪In-N-Out Burger - ‬18 min walk
  • ‪Raising Cane's Chicken Fingers - ‬15 min walk
  • ‪Bonfire Craft Kitchen & Tap House - ‬3 min drive
  • ‪Chipotle Mexican Grill - ‬3 min drive
  • ‪Red Robin - ‬3 min drive

About this property

Holiday Inn Express Surprise by IHG

Property highlights
You can look forward to a free breakfast buffet, dry cleaning/laundry services and a 24-hour gym at Holiday Inn Express Surprise by IHG. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities, such as a business centre and a snack bar/deli.
Other perks include:
  • An outdoor pool with sunloungers
  • Free self-parking
  • Express check-out, a banquet hall and smoke-free property
  • A computer station, a front desk safe and 1 meeting room
  • Guest reviews say great things the breakfast, helpful staff and location
Room features
All 115 rooms offer comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes. Guest reviews speak positively of the cleanliness rooms at the property.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with shower/bath combinations and free toiletries
  • 32-inch LCD TVs with premium channels
  • Fridges, microwaves and coffee/tea makers

Languages

English, Spanish

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Hilton Garden Inn Surprise Phoenix

  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
9.4 out of 10, Exceptional, 595 reviews
The price is AU$178
includes taxes & fees
10 Aug - 11 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 581 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8:00 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Surprise
Holiday Inn Express Surprise
Holiday Inn Express Surprise Hotel Surprise
Holiday Inn Express Surprise Hotel
Holiday Inn Surprise
Holiday Inn Surprise
Surprise Holiday Inn
Surprise Holiday Inn

Frequently asked questions

Does Holiday Inn Express Surprise by IHG have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 10 PM.

How much does it cost to stay at Holiday Inn Express Surprise by IHG?

As of 30 July 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Express Surprise by IHG on 3 Aug 2025 start from AU$146.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Express Surprise by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Holiday Inn Express Surprise by IHG?

Self-parking is free at this property.

What time is check-in at Holiday Inn Express Surprise by IHG?

Check-in start time: 3:00 PM; check-in end time: 2:00 AM. Late check-in is available during limited hours.

What time is check-out at Holiday Inn Express Surprise by IHG?

Checkout is at 11 AM.

Where is Holiday Inn Express Surprise by IHG located?

Situated in Surprise, this hotel is within a 15-minute walk of Surprise Stadium and Surprise Tennis Center. Sun Village Golf Course and Banner Del E Webb Medical Center are also within 3 miles (5 km).

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Holiday Inn Express Surprise by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 780 out of 1000 reviews
Rating 8 - Good. 148 out of 1000 reviews
Rating 6 - Okay. 36 out of 1000 reviews
Rating 4 - Poor. 19 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, and great breakfast.
Stayed 1 night in Jul 2025

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, super clean. Loved the breakfast
Stayed 1 night in Jul 2025

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Nice stay
Stayed 1 night in Jul 2025

10/10 Excellent

Terea

Liked: Cleanliness, amenities, property conditions & facilities
It was ver clean and great to stay at!
Stayed 3 nights in May 2025

8/10 Good

Ana Flavia

Liked: Cleanliness, staff & service, property conditions & facilities
Location for baseball events is great .
Stayed 5 nights in Jun 2025

10/10 Excellent

Cesar

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was nice and accommodating, the continental breakfast was also good.
Stayed 2 nights in May 2025

10/10 Excellent

Stephanie

Liked: Property conditions & facilities
Love this hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

Candice

Liked: Cleanliness, amenities, property conditions & facilities
It was nice and quiet plus the rooms were very clean. The front desk staff were helpful and polite. Great stay all around.
Stayed 4 nights in May 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Great breakfast Clean Friendly staff
Stayed 4 nights in Apr 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean! The staff was very friendly.
Stayed 2 nights in Jun 2025

10/10 Excellent

Gilberto

Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staff hotel it’s very clean rooms very kept really nice and clean great location very accessible to restaurants and shopping.
Stayed 3 nights in May 2025

10/10 Excellent

Allison

Liked: Amenities
Friendly staff, clean place
Stayed 2 nights in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast included. Friendly staff.
Stayed 2 nights in May 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are updated and very clean.
Stayed 1 night in May 2025

8/10 Good

Jannette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at. It was very clean, and all staff were so nice. Definitely will stay there again!!! Thanks for a great stay.
Stayed 3 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place helpful staff
Stayed 2 nights in Apr 2025

10/10 Excellent

ERNEST

Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet
Stayed 3 nights in Jun 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and parking and check in was easy
Stayed 3 nights in Apr 2025

10/10 Excellent

Susan

Liked: Amenities, property conditions & facilities
Great location for son’s summer baseball schedule.
Stayed 1 night in Jun 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for staycation
Stayed 1 night in Dec 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for convenience to Spring Training.
Stayed 7 nights in Feb 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at the hotel. The front desk was always helpful, the hotel was clean and updated, the pool area was nice, and the breakfast area was well-stocked. Great experience and I'd stay here again.

10/10 Excellent

lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful
Stayed 1 night in Apr 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very close to the Surprise baseball fields. The property is clean and the staff is great. The only issue is that they put a $75.00 per night hold for incidentals which is the most I have seen at any hotel.
Stayed 5 nights in Jun 2025