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Pointe Hilton Tapatio Cliffs Resort

Photo gallery for Pointe Hilton Tapatio Cliffs Resort

Featured image
8 outdoor pools, pool cabanas (surcharge), pool umbrellas
8 outdoor pools, pool cabanas (surcharge), pool umbrellas
8 outdoor pools, pool cabanas (surcharge), pool umbrellas
Room Amenity

Overview of Pointe Hilton Tapatio Cliffs Resort

Pointe Hilton Tapatio Cliffs Resort

4 out of 5

4.0/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
11111 N 7th St, Phoenix, AZ, 85020

Explore the area

  • Popular LocationNorth Mountain Park18 min walk
  • Popular LocationShadow Mountain Preserve6 min drive
  • Popular LocationShaw Butte8 min drive
  • AirportPhoenix, AZ (PHX-Sky Harbor Intl.)24 min drive

Choose dates to view prices

About this area

Phoenix

Pointe Hilton Tapatio Cliffs Resort is located in North Mountain, a neighbourhood in Phoenix, and is in the city centre and near the airport. Phoenix Art Museum and Children's Museum of Phoenix are cultural highlights, and travellers looking to shop may want to visit Kierland Commons and Scottsdale Quarter. Looking to enjoy an event or a match while in town? See what's going on at State Farm Stadium. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like outlet shopping.

What's nearby

  • North Mountain Park - 18 min walk
  • Cave Creek Golf Course - 6 min drive
  • Shadow Mountain Preserve - 6 min drive
  • Shaw Butte - 8 min drive
  • Castles N' Coasters - 9 min drive

Restaurants

  • Different Pointe of View — 1 min walk
  • Pointe In Tyme — 1 min walk
  • Pointe In Tyme - 3 min walk
  • Starbucks - 18 min walk
  • Isa's Pizza - 19 min walk

Getting around

  • 19th Avenue/ Dunlap Station - 7 min drive
  • Sky Harbor International Airport (PHX) - 24 min drive

About this property

Pointe Hilton Tapatio Cliffs Resort

Family-friendly Phoenix resort in North Mountain with 3 restaurants
This smoke-free resort features 3 restaurants, 8 outdoor pools and a full-service spa. Valet parking is free. Additionally, a golf course, free water park access and 3 bars/lounges are on-site. All 584 rooms feature comforts such as pillowtop beds and premium bedding, while conveniences include sofa beds and living rooms. Balconies or patios and WiFi are standard, as are LCD TVs with cable channels.
Pointe Hilton Tapatio Cliffs Resort offers 584 forms of air-conditioned accommodation with laptop-compatible safes and a safe. Rooms open to balconies or patios. This accommodation has separate living rooms and is furnished with double sofa beds. Pillowtop beds feature premium bedding. 27-inch LCD televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Guests can play rounds at the 18-hole golf course and enjoy the facilities at the water park with waterslides. 8 outdoor swimming pools and 7 hot tubs are on site. Other recreational amenities include outdoor tennis courts, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Tocaloma Spa & Salon has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open selected days. Children under 10 years old are not allowed in the spa without adult supervision.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)
Follows the industry cleaning and disinfection practices of WELL Health-Safety Rating (IWBI)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95), Wired Internet (surcharge)
  • Available in some public areas: WiFi (USD 11.95)

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options
  • Limo/town car service

Food and drink

  • To-go breakfast available for a fee 7:00 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: USD 9-20 per person
  • 3 restaurants and 1 coffee shop
  • 3 bars/lounges and 1 poolside bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • 18 holes of golf
  • 8 outdoor pools
  • 2 outdoor tennis courts
  • 7 hot tubs
  • Basketball
  • Free water park access
  • Full-service spa
  • Golf driving range
  • Sauna
  • Shopping
  • Tennis

Family friendly

  • 8 outdoor pools
  • Free cots/infant beds
  • Free water park access
  • Corner/local shop
  • Laundry facilities
  • Fridge
  • Separate living room
  • Sofa bed
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Golf clubs
  • Golf lessons
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Russian
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (75 square feet of space)
  • Meeting rooms 36

Outdoors

  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Spa open selected days

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Couples dining
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Double sofa bed
  • Free cots/infant beds
  • Heating
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 27-inch LCD TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate living room
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express checkout

Special check-in instructions

Guests will receive smart lock details
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Renovations and closures

The following facilities or services will be unavailable from April 13 2022 to April 24 2022 (dates subject to change):
  • Dining venue(s)
  • One of the swimming pools
The following facilities are closed seasonally each year. They will be closed from 20 September to 6 October:
  • Golf course
The following facilities are closed on Monday and Tuesday:
  • Full-service spa

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 75 per accommodation, per night
  • Resort fee: USD 39.00 per accommodation, per night
The resort fee includes:
  • Pool access
  • Fitness centre access
  • Internet access
  • Phone calls
  • Parking
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 9 and USD 20 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 11.95 (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business or profession, within the meaning of Article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires a cash deposit for any bookings where payment for the stay will be made in cash.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 10 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Cliffs Tapatio Resort
Hilton Pointe Tapatio Cliffs Resort
Hilton Tapatio
Pointe Hilton Resort
Pointe Hilton Tapatio Cliffs Resort
Pointe Hilton Tapatio Cliffs Resort Phoenix
Pointe Tapatio Cliffs
Pointe Tapatio Cliffs Resort
Tapatio Cliffs Hilton
Tapatio Hilton
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Pointe Hilton Tapatio Cliffs Phoenix
Pointe Hilton Tapatio Cliffs
Hilton Phoenix
Phoenix Hilton
Pointe Hilton Tapatio Cliffs
Pointe Hilton Tapatio Cliffs Resort Resort
Pointe Hilton Tapatio Cliffs Resort Phoenix
Pointe Hilton Tapatio Cliffs Resort Resort Phoenix

Frequently asked questions

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 466 out of 1057 reviews
5 - Excellent 44%
Rating 4 - Good. 300 out of 1057 reviews
4 - Good 28%
Rating 3 - Okay. 151 out of 1057 reviews
3 - Okay 14%
Rating 2 - Poor. 87 out of 1057 reviews
2 - Poor 8%
Rating 1 - Terrible. 53 out of 1057 reviews
1 - Terrible 5%

4.1/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Resort and nice rooms. It’s a very big resort with multiple pools and a golf course. The staff is very helpful and nice for the most part. I had spoke with a lady on the phone who was very rude. I had called before our arrival to ask a few questions and she hung up on me. But while we were there it was fantastic!! Definitely would go back.
Stayed 3 nights in Nov 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Peeling paint definitely felt it was no 4.2 rating property was old probably was very nice in the heyday Need to be remodeled along time ago was not happy
Stayed 3 nights in Nov 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff could’ve been a little friendlier. Nothing that would deter me from staying there. Sheer size of the property was massive. The room layout was excellent. My daughter having her own little pool to swim in a short walk from the room was excellent. Didn’t get to check out all the amenities so I’ll have to go back, but the proximity to phoenix and everything was great and it was a good stay for what we were doing. I’d go back
Stayed 1 night in Nov 2021

1/5 Terrible

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Went here on a staycation with my wife to celebrate our 1 year anniversary. Our second and last night there the staff knock on our door waking my wife up, who then woke me up. They were demanding I come to the front office because there was an issue with my card that we had been using for the whole weekend. I asked if we could settle this in the morning at checkout and the answer was no. I go to the lobby and tell the manager of my frustration, but all he keeps saying back to me is that my card didn’t work. Over and over that’s what he says. He couldn’t care less that he not only disturbed our rest, but also disrupted my wife and my 1st anniversary. I even mentioned to this person that being a disabled veteran I have a hard enough time sleeping. Still didn’t care. Turns out the bank locked my card not knowing it was us making charges locally since it was a staycation. They never notified me though. I settled with a different payment that took care of everything we owed and then I filed a formal complaint with the company. They did reach out to me very quickly and assured me that the individual would be talked to. So I appreciate the higher management following through; nevertheless, we will never return to this place again. I hope this doesn’t happen to anyone else. Certainly hope it won’t ruin anyone else’s anniversary.
Stayed 2 nights in Nov 2021

4/5 Good

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great stay for families!
Stayed 3 nights in Nov 2021