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"The place is fantastic. Such a rich history and you can walk it, touch it, live it for the duration of your stay. We upgraded to the Queen Anne Suite at check in and wow, what a brilliant decision that was. Need to mention every single member of staff as being a credit to the place too. We will be back. Thank you "

"Lovely staff. Decor old and damp smell on entrance. Many rooms renobated and modern though. Front staff very hepful."

"I was given a Corner room with no view of the river even though I was promised a good river view when booking. The staff were very dismissive when I complained and even refused to change room when I offered to pay for an upgrade. When I asked for an upgrade they were more concerned about having to pay before even checking for availability. I find that very condescending. As big as the hotel was only one receptionist was there around 7pm and was keen on using all the time she had on the people before us. For an hotel that was well sold on the app the service and staff didn’t match up at all. 0 ⭐️"

"Rooms are ok "

"Everything was great apart from the noise level. Appreciate you are next to a busy junction and the building may be listed so you can't change the windows though. Best bed we've ever had at a hotel! And love the Newcastle artwork of Monument in the room. "

"I've ussd the hotel a few times for overnight stays before early flights.All good and staff are v friendly"

"Gorgeous hotel, bar and restaurant"

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"Great place to stay"