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Malmaison Newcastle

Photo gallery for Malmaison Newcastle

Featured image
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board

Overview of Malmaison Newcastle

Malmaison Newcastle

4 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
104 Quayside, Newcastle-upon-Tyne, England

Explore the area

  • Popular LocationQuayside1 min walk
  • Popular LocationSage Gateshead11 min walk
  • Popular LocationNewcastle-upon-Tyne Theatre Royal13 min walk
  • AirportNewcastle (NCL-Newcastle Intl.)10 min drive

Choose dates to view prices

About this area

Newcastle-upon-Tyne

Located in Newcastle-upon-Tyne, Malmaison Newcastle is near a train station. Quayside and Port Of Tyne are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Exhibition Park and Saltwell Park. Seven Stories and Newcastle-upon-Tyne Discovery Museum are also worth visiting.

What's nearby

  • Quayside - 1 min walk
  • Gateshead Millennium Bridge - 4 min walk
  • BALTIC Centre for Contemporary Art - 5 min walk
  • Sage Gateshead - 11 min walk
  • Newcastle-upon-Tyne Theatre Royal - 13 min walk

Getting around

  • Manors Station - 9 min walk
  • Central Station - 14 min walk
  • Newcastle (NCL-Newcastle Intl.) - 10 min drive

Restaurants

  • Brasserie — 1 min walk
  • Mal Bar — 1 min walk
  • Head of Steam - Quayside - 4 min walk
  • The Broad Chare - 4 min walk
  • Café 21 - 4 min walk

About this property

Malmaison Newcastle

Romantic hotel with full-service spa and restaurant
A full-service spa, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, massage/treatment rooms and 24-hour room service. All 122 rooms offer free WiFi and free wired Internet, plus 24-hour room service and plasma TVs with satellite channels. Coffee makers and electric kettles are among the other amenities that guests will find.
Malmaison Newcastle offers 122 forms of accommodation with a safe and coffee/tea makers. Plasma televisions come with premium satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Newcastle-upon-Tyne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

Malmaison has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • On-site parking available only on request
  • Self parking on site (GBP 10 per night)
  • Height restrictions apply for on-site parking

Food and drink

  • Full breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends: GBP 18 for adults and GBP 9 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa

Conveniences

  • Banquet hall
  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • German
  • Italian

Business services

  • Conference space (1259 square feet)

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Plasma TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
If your rate includes Breakfast it will include Continental Breakfast priced at GBP 16 per person. Full Breakfast menu is available for upgrade at additional surcharge of GBP 4 per person charged on departure at the hotel.
Guests driving to the property should contact this property in advance for parking information.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 20 per pet, per night
Dogs welcome
1 per room
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 18 for adults and GBP 9 for children (approximately)
  • Self-parking fee: GBP 10 per night
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts Visa, Mastercard and American Express; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa

Property is also known as

Malmaison Hotel
Malmaison Hotel Newcastle
Malmaison Newcastle
Newcastle Malmaison
Malmaison Newcastle Hotel Newcastle-upon-Tyne
Malmaison Newcastle Hotel
Malmaison Newcastle Newcastle-upon-Tyne
Malmaison Newcastle Hotel
Malmaison Newcastle Newcastle-upon-Tyne
Malmaison Newcastle Hotel Newcastle-upon-Tyne

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 568 out of 942 reviews
5 - Excellent 60%
Rating 4 - Good. 274 out of 942 reviews
4 - Good 29%
Rating 3 - Okay. 67 out of 942 reviews
3 - Okay 7%
Rating 2 - Poor. 21 out of 942 reviews
2 - Poor 2%
Rating 1 - Terrible. 12 out of 942 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovey reception, great shower and location
Stayed 1 night in Oct 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First thing to say was all the staff were great - friendly and professional. Not sure if these things would be justified as post-covid measures but a number of issues combined to mean the service wasn't consummate with a club level room we booked. Beyond the soaps fixed to the wall, there were no toiletries, shower caps etc. in the bathroom. Mini-bar was empty and food available for room service after 10.30pm was extremely limited. We also feel that the £15 extra charge for a 1 hour late check-out on a £300 pn room was not on. Finally, this hotel has a spa which despite booking several weeks prior to our stay we found it difficult to contact with the result that a few days prior to our arrival we were informed there was no availability and we should aim to book 6 weeks in advance. Basically disappointed with the Malmaison brand having in stayed with them for the 2nd time in Newcastle and many other times in other UK cities.
Stayed 1 night in Aug 2021

4/5 Good

Travelled with family, Travelled with family and small children
Was very disappointed in the bathroom, you couldn’t sit on the toilet with out my knees hitting the bath. Will not be booking again in a hurry ☹️
Stayed 1 night in Sep 2021

1/5 Terrible

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bar/restaurant staff lovely but given the price it should be slicker. Long wait just to make a coffee, chaotic food station. Bedrooms bland and ill-equipped for the price. Room above the bins that were emptied at 7am on a sunday. Communal areas dated, scuffed and very depressing. Rooms no robes, shampoo/conditioner or extras you'd expect for paying £500 for a night. Disgusted by the whole experience
Stayed 1 night in Sep 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Malmaison is a a lovely hotel right on the river. The staff were universally wonderful. The hotel has a great location and is clean and fresh. The people serving breakfast were incredibly warm and friendly. My only complaint would be the actual breakfast. We were served crazily small vegan breakfasts (compared with vegetarian or non-vegetarian breakfasts). On one morning I asked for beans on toast and was given a tiny ramekin of beans which barely half covered a slice of toast. We went out for an additional breakfast straight afterwards every day! Putting this to one side I would definitely recommend this hotel.
Stayed 4 nights in Sep 2021