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"The staff was certainly very courteous. The room was clean but tiny. "

"I enjoyed my stay at this hotel. Friendly staff and very convenient area. "

"It was an amazing experience, and the staff was extremely helpful especially a major majority of the staff was English speaking"

"Great friendly reception services, good food at hotel cafe. 👍👍"

"The hotel is excellently located in Shinjuku. If you are new to Tokyo it is a good place to start and Shinjuku station gives easy access to the rest of the city. The breakfast was very good and unique offering everything from French chocolate croissants to Japanese curry. Also comes with a main menu item that was very good. More luxury than I at first thought and I found the room to be very comfortable. The height of the hotel also gives a fantastic view of Tokyo."

"It was outdated hotel with not friendly staff. We were very happy to leave and never book it again."

"We came for Tokyo marathon. Great location. This hotel was fantastic in every way. Staff was so eager to help. They were very kind and polite. The breakfast buffet was amazing. Would return here anytime"

"The laundry room was nice to have. The room we had had no conditioning. Breakfast was good with lots of choices but extremely crowded. We had to wait in line to sit down. The bathroom had a tub in it that you had to step over to shower. Also we requested a double bed and we were told we could only have twin beds."

"Excellent staff, very clean, everyone is nice and very helpful. I do have to say the room is quite small that’s all. "