Holiday Homes in Niagara Wine Region

"Great staff, location and service!"

"Great hotel And close to everything "

"Staff really good"

"Really enjoy the hotel the only thing a found a bit over price is that they charge for the parking even if you 5km from the falls 30 per night it's really rought but the hotel was really nice staff where great"

"Not sound proof"

"-"

"The rooms were well cleaned, the employees were also very helpful & friendly. Parking shuttle was pretty cool "

"We encountered a couple of negative experiences during our first stay with Wyndham over Christmas . Firstly, a fairly minor issue with the blackout blinds ... one side could NOT be lowered fully, hence an earlier start to our mornings. Secondly, we experienced a more significant issue with room service. We ordered breakfast for Christmas Day. It came quickly, but we were shocked that NONE of the food on cart was covered, included other orders besides ours. We felt that this was not only very unhygienic, but also contributed to the food being cold. In addition, the fruit garnish was very dried out and wilted. The hollandaise sauce on my eggs benedict was congealed and slightly crusted over. My wife did not receive the pancakes on her "Grand Breakfast". She had ordered coffee for two, which was TWO CARAFES of coffee on our bill while just one carafe was sent. Yes, we should have called to have replacement meals but did not have time. At over $100 for two breakfasts one would expect better service. Contacting the property, I was offered a $40 refund on my credit card. The property had been given the opportunity to "make things right". Not feeling that this compensation was appropriate, I contacted head office. They added 5000 loyalty points as further compensation. I will not use those points, as it will cost me additional money to reserve a room. I appealed the $40 refund, suggesting the room service should be totally refunded. No go. First and last time for me & Wyndham."

"Great"