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Sheraton Fallsview Hotel

Photo gallery for Sheraton Fallsview Hotel

Featured image
Water park
Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool loungers
Water park
Premium bedding, in-room safe, desk, blackout curtains

Overview of Sheraton Fallsview Hotel

Sheraton Fallsview Hotel

4 out of 5

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
5875 Falls Ave, Niagara Falls, ON, L2G3K7

Explore the area

  • Popular LocationOakes Garden Theatre2 min walk
  • Popular LocationFallsview Casino17 min walk
  • Popular LocationNiagara Falls State Park20 min walk
  • AirportBuffalo, NY (BUF-Buffalo Niagara Intl.)36 min drive

Choose dates to view prices

About this area

Niagara Falls

Located in Niagara Falls, Sheraton Fallsview Hotel is in the city centre and on a river. Fallsview Indoor Waterpark is a popular attraction and the area's natural beauty can be seen at Oakes Garden Theatre and Queen Victoria Park. Travelling with kids? Consider Maid of the Mist and Great Canadian Midway. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with hiking/biking trails and horse riding. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Fallsview Indoor Waterpark - 2 min walk
  • Oakes Garden Theatre - 2 min walk
  • Casino Niagara - 3 min walk
  • Fallsview Casino - 17 min walk
  • Niagara Falls State Park - 20 min walk

Restaurants

  • Massimo’s Italian — 1 min walk
  • Fallsview Buffet — 1 min walk
  • Secret Garden Restaurant - 2 min walk
  • Beavertails - 4 min walk
  • Mama Mia's - 5 min walk

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 3 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 36 min drive

About this property

Sheraton Fallsview Hotel

4-star, family-friendly hotel, walk to Fallsview Indoor Waterpark
This smoke-free hotel features 3 restaurants, a full-service spa and a casino. Free WiFi in public areas and a free casino shuttle are also provided. Additionally, a water park (surcharge), an indoor pool and an outdoor pool are on-site. All 669 rooms provide conveniences such as fridges and coffee makers, plus WiFi and TVs with cable channels. Room service, premium bedding and free bottled water are among the other amenities available to guests. Housekeeping is available on request.
Sheraton Fallsview Hotel offers 669 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Beds feature premium bedding. Televisions come with cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a water park (surcharge) and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Christienne Fallsview Spa has 4 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 15.95 per day)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (CAD 35 per night; includes in/out privileges)
  • Valet parking on site (CAD 55 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Free casino shuttle

Food and drink

  • English breakfast available for a fee daily 7 AM–11 AM: CAD 27.95 for adults and CAD 14.00 for children
  • 3 restaurants and 1 coffee shop
  • 1 poolside bar and 1 bar/lounge
  • Room service available

Things to do

  • 24-hour fitness centre
  • Arcade/games room
  • Bike rentals
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Mini golf
  • Nightclub
  • Outdoor pool
  • Shopping
  • Water park access (surcharge)

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French

Business services

  • Business centre
  • Conference centre
  • Meeting rooms 18

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - hot stone
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height worktop and sink
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 40 casino gaming tables
  • 1700 casino slot machines
  • Casino (95000 square feet of space)
  • Casino VIP room
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 37-inch TV
  • TV channels
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Desk
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for CAD 25.0 per stay.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for English breakfast: CAD 27.95 for adults and CAD 14.00 for children (approximately)
  • Fee for in-room wireless Internet: CAD 15.95 per day (rates may vary)
  • Self-parking fee: CAD 35 per night (in/out privileges)
  • Valet parking fee: CAD 55 per night (in/out privileges)
  • Rollaway bed fee: CAD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business or profession, within the meaning of Article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Falls Sheraton
Sheraton Falls
Sheraton Hotel Falls
Niagara Falls Sheraton
Sheraton Hotel Niagara Falls
Sheraton Niagara Falls
Sheraton On The Falls Hotel Niagara Falls
Sheraton Falls Hotel Niagara Falls
Sheraton Falls Hotel
Sheraton Falls Niagara Falls
Sheraton On The Falls Hotel Niagara
Sheraton On The Falls
Sheraton On The Falls Hotel
Sheraton Fallsview Hotel Hotel
Sheraton Fallsview Hotel Niagara Falls
Sheraton Fallsview Hotel Hotel Niagara Falls

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 1921 out of 4669 reviews
5 - Excellent 41%
Rating 4 - Good. 1364 out of 4669 reviews
4 - Good 29%
Rating 3 - Okay. 656 out of 4669 reviews
3 - Okay 14%
Rating 2 - Poor. 400 out of 4669 reviews
2 - Poor 9%
Rating 1 - Terrible. 328 out of 4669 reviews
1 - Terrible 7%

4.1/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location, location, location was great, our coffee machine was broken so no morning coffee
Stayed 1 night in Nov 2021

2/5 Poor

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
When we arrived the lamp was not working. Unplugged it and realized one of the 2 prongs on the lamp was stuck inside the outlet. The shower did not drain properly at all. By the time you’re done you’re in a foot of water. The elevators were a nightmare. Only 2 worked and they were constantly full. One of the elevators we were in kept flashing power then would start to go back up even though we were going down. When we were checking out it took us 25 mins to be able to get on an elevator. When you take the stairs down it takes you to an outside exit at the back of the building. The beds were rock hard. I woke up with a sore neck and back each morning. The room was very warm and changing the thermostat did not change the temperature. For what we paid we are very disappointed in our stay. Will not be staying here again.
Stayed 2 nights in Nov 2021

3/5 Okay

Travelled with family and small children
Liked: Amenities
Rooms were renovated which was nice, but seemed like there was not enough room for storage of personal items. The staff at the arcade were young adults with absolutely terrible customer service. Rude, mouthy and had absolutely no desire to be there.
Stayed 2 nights in Nov 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much for everything.
Stayed 2 nights in Nov 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lots of amenities.
Stayed 2 nights in Nov 2021