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"Excellent location and friendly staff make this a great place to stay in Hanoi. We had four nights and thoroughly enjoyed our visit. We were especially impressed with the personal care and attention provided by Katy from reception. She was very helpful throughout the trip. The food and cocktails were all better than we expected . Would definitely recommend this hotel in Hanoi."

"The staff were accommodating The staff in the kitchen were exceptional, they prepared the best coffee for breakfast. They serve their guests with utmost care. We will probably comeback next time around. The location is within the walking distance for a local attraction. "

"The hotel is beautiful and in a great location. But what stands out is Mai and all the staff in the hotel and I mean everyone of the staff. From the moment you get out of the taxi, until you leave the hotel, you are treated like their only guest. The patience the staff have with certain customers is incredible. The spa below the hotel in an oasis of calm in the centre of Hanoi. Lovely breakfast and rooms are immaculate. Stay here and you will never forget it."

"Anna was very nice and helpful. The room was nice, huge bed and great location. "

"Helpful staff. Nice clean room with a view. "

"The staff were very welcoming and hospitable. They went above and beyond in taking care of our needs. The hotel is centrally located and very convenient to discover Hanoi old quarter."

"The service is what makes this place outstanding! Everyone was extremely polite and helpful. The staff goes out of their way to make sure you are having a fantastic time. Mr Dong, who is at the front desk, helped us with everything! From recommendations and reservations to booking both of our tours, he was very patient and reliable for everything. Ms Cindy was a life saver, we had to prolong our stay for an extra day twice due to airline issues and they managed to accommodate us both times. Jacob and the rest of the front desk staff were as helpful, they all were very trustworthy. Our rooms were impeccable. We had a family room the first time an was big and super comfortable for the 3 of us (that room can accommodate up to 5). Then the 2nd time we had 2 separate rooms and both rooms were modern, clean and spacious. The 3rd time they helped us get the last room they had available (they were sold out) and provided an extra rolling bed. The room was big enough for 3 beds and had balcony overlooking the old quarter. The breakfast restaurant on the 10th floor was solid and everyone is on it. They also have a Spa which we highly recommend (there are a lot of sketchy places around that we tried and they were not good). The spa at the hotel was clean, nice and all the girls were polite, professional and knowledgeable. If you get a massage ask for SA, she’s an absolute Pro! We were extremely happy and pleasantly impressed with this Gem of a Hotel! "

"Exceptional service, amazing beds and pillows, great breakfast, fantastic location. We would all stay there again!"