JW Marriott Hotel Hanoi

Photo gallery for JW Marriott Hotel Hanoi

Primary image
Indoor pool
Terrace/patio
Pillow-top beds, minibar, in-room safe, desk
Pillow-top beds, minibar, in-room safe, desk

Overview of JW Marriott Hotel Hanoi

JW Marriott Hotel Hanoi

5.0 star property

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
Map
No 8 Do Duc Duc Road, Me Tri Ward, South Tu Liem District, Hanoi

Explore the area

  • Popular LocationVietnam National Convention Center10 min walk
  • Popular LocationKeangnam Landmark Tower 7215 min walk
  • Popular LocationVincom Tran Duy Hung3 min drive
  • AirportHanoi (HAN-Noi Bai Intl.)24 min drive

Choose dates to view prices

About this area

Hanoi

Located in Nam Từ Liêm neighbourhood, JW Marriott Hotel Hanoi is connected to the convention centre. Temple of Literature and St. Joseph's Cathedral are local landmarks, and the area's natural beauty can be seen at Thong Nhat Park and Hanoi Botanical Garden. Train Street and Bao Son Paradise Park are also worth visiting.

What's nearby

  • Vietnam National Convention Center - 10 min walk
  • Keangnam Landmark Tower 72 - 15 min walk
  • Charmvit Tower - 3 min drive
  • Vincom Tran Duy Hung - 3 min drive
  • My Dinh National Stadium - 6 min drive

Getting around

  • Hanoi Yen Vien Station - 19 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 24 min drive

About this property

JW Marriott Hotel Hanoi

Luxury hotel connected to the convention centre in Hanoi with 5 restaurants
Along with 5 restaurants, this smoke-free hotel has an indoor pool and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a poolside bar and 2 coffee shops/cafes are on-site.
JW Marriott Hotel Hanoi offers 450 air-conditioned accommodations with iPod docking stations and minibars. Beds feature pillowtop mattresses. 42-inch LCD televisions come with cable channels. Guests can make use of the in-room fridges and espresso makers. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Hanoi hotel provides complimentary wired Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Languages spoken

Chinese (Mandarin), English, Japanese, Korean, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (VND 250000 per day), Free wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service
  • Shopping centre shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 6:00 AM–10:30 AM on weekends: VND 782460 for adults and VND 391230 for children
  • 5 restaurants and 2 coffee shops
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • French Grill
  • JW Café
  • Smack Dab Hanoi
  • The Lounge
  • Akira Back

Things to do

  • 24-hour fitness centre
  • Indoor pool
  • Playground
  • Sauna
  • Spa services
  • Hot tub
  • Steam room

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Playground
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms - 17

Outdoors

  • Garden
  • Terrace

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow-top mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • TV channels
  • iPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 975240.0 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: VND 782460 for adults and VND 391230 for children (approximately)
  • Fee for in-room wireless Internet: VND 250000 per day (rates may vary)
  • Airport shuttle fee: VND 1674750 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: VND 1674750 (one-way), (from 6 to 11 years old)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: VND 975240.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Jw Marriott Hanoi
Jw Marriott Hotel Hanoi
JW Marriott Hotel Hanoi Hotel
JW Marriott Hotel Hanoi Hanoi
JW Marriott Hotel Hanoi Hotel Hanoi

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 330 out of 425 reviews
5 - Excellent 78%
Rating 4 - Good. 66 out of 425 reviews
4 - Good 16%
Rating 3 - Okay. 18 out of 425 reviews
3 - Okay 4%
Rating 2 - Poor. 7 out of 425 reviews
2 - Poor 2%
Rating 1 - Terrible. 4 out of 425 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.7/5

Property conditions & facilities

4.3/5

Eco-friendliness

5/5 Excellent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/5 Poor

Travelled with family
poor service at front desk
Front desk man was not good attitude .
Stayed 2 nights in Jul 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In general, happy
The room was excellent as is the staff and the service. But pool was not very clean, breakfast not as excellent as its name, massage not as skilled as price.
Stayed 1 night in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Urban retreat
Great service throughout the hotel. The restaurants are delicious and the happy hour had great food. We loved the gym and pool, very spacious. It was nice to be away from the chaos of the city mopeds it was the perfect retreat in the city
Stayed 3 nights in Dec 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beyond amazing and excellent staff and by far the absolute best Marriott I’ve ever stayed in my life
Stayed 3 nights in Dec 2019

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attitude of the hotel staff was amazing. Excellent facilities and amenities
Stayed 3 nights in Dec 2019

5/5 Excellent

Stayed 1 night in Nov 2019

2/5 Poor

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I travelled with two small kids and was asked to pay room extra for them - this is ridiculous. And I also had to pay extra for their breakfast. We’ve stayed in many hotels around the world but never had to pay extra for the kids. The hotel was already overpriced. Staff were professional but artificially friendly in a negative sense that I felt uncomfortable. Absolutely not recommended.
Stayed 5 nights in Mar 2019