2/5 Poor
joohyun
Travelled with family
22 July 2021
poor service at front desk
Stayed 2 nights in Jul 2021
JW Marriott Hotel Hanoi
Photo gallery for JW Marriott Hotel Hanoi
Overview of JW Marriott Hotel Hanoi
JW Marriott Hotel Hanoi
4.7/5 Exceptional
Guests rated this property 4.8/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- Air conditioning
- Spa
- Restaurant
Cleaning and safety practices
- Cleaned with disinfectant
- Hand sanitiser provided
No 8 Do Duc Duc Road, Me Tri Ward, South Tu Liem District, Hanoi
Explore the area
- Vietnam National Convention Center10 min walk
- Keangnam Landmark Tower 7215 min walk
- Vincom Tran Duy Hung3 min drive
- Hanoi (HAN-Noi Bai Intl.)24 min drive
Choose dates to view prices
About this area
Hanoi
Located in Hanoi, JW Marriott Hotel Hanoi is connected to the convention centre. Temple of Literature and Ho Chi Minh Mausoleum are local landmarks, and the area's natural beauty can be seen at Hanoi Botanical Garden and Thong Nhat Park. Bao Son Paradise Park and Train Street are also worth visiting.
What's nearby
- Vietnam National Convention Center - 10 min walk
- Keangnam Landmark Tower 72 - 15 min walk
- Charmvit Tower - 3 min drive
- Vincom Tran Duy Hung - 3 min drive
- My Dinh National Stadium - 6 min drive
Getting around
- Hanoi Railway Station - 8 min drive
- Hanoi (HAN-Noi Bai Intl.) - 24 min drive
Restaurants
- French Grill — 1 min walk
- JW Café — 1 min walk
- Jw Cafe - 4 min walk
- Huong Sen - 4 min walk
- Hutong - Hot Pot Paradise - 18 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Safety measures
Hand sanitiser provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: WiFi (VND 250000 per day), Free wired Internet
- Available in some public areas: Free WiFi and wired Internet
Parking and public transport
- Free self-parking on site
- Wheelchair-accessible parking available
- 24-hour return airport shuttle (surcharge)
- Airport shuttle on request
- Limo/town car service
- Shopping centre shuttle (surcharge)
Food and drink
- Buffet breakfast available for a fee 6:00 AM–8:30 AM on weekdays and 6:00 AM–10:30 AM on weekends: VND 796950 for adults and VND 398475 for children
- 5 restaurants and 2 coffee shops
- 2 bars/lounges and 1 poolside bar
- 24-hour room service
Things to do
- 24-hour fitness centre
- Indoor pool
- Playground
- Spa services
- Hot tub
Family friendly
- Free cots/infant beds
- Indoor pool
- Laundry facilities
- Playground
- Fridge
- Rollaway/extra beds (surcharge)
- Snack bar/deli
Conveniences
- ATM/banking services
- Ballroom
- Banquet hall
- Lift
- Free newspapers in reception
- Gift shop/newsstand
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Tour/ticket assistance
- Turndown service
- Wedding services
Languages spoken
- Chinese
- English
- Japanese
- Korean
- Vietnamese
Business services
- Business centre
- Meeting rooms
Outdoors
- Garden
- Terrace
Spa
- Aromatherapy
- Body scrubs
- Body treatments
- Facials
- Manicures and pedicures
- Reflexology
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- Braille signage
- Grab bar near toilet
- Height-adjustable showerhead
- In-room accessibility
- Lever door handles
- Low-height door lock
- Low-height electrical outlets in bathroom
- Roll-in shower (select rooms)
- Visual fire alarm
- Wheelchair-accessible business centre
- Wheelchair-accessible fitness centre
- Wheelchair-accessible parking
- Wheelchair-accessible pool
- Wheelchair-accessible public bathroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair-accessible spa
- Wheelchair accessible (may have limitations)
More
- Couples dining
- Romance packages available
- Smoke-free property
Room amenities
Bedroom
- Air conditioning
- Bed sheets
- Blackout drapes/curtains
- Free cots/infant beds
- Pillow-top mattress
- Rollaway/extra beds (surcharge)
Bathroom
- Bathrobes
- Deep-soaking bathtub
- Designer toiletries
- Hairdryer
- Rainfall showerhead
- Separate bathtub and shower
- Towels
Entertainment
- 42-inch LCD TV
- TV channels
- iPod dock
Food and drink
- Espresso maker
- Free bottled water
- Minibar
- Fridge
More
- Connecting rooms available
- Desk
- Free local calls
- Free newspapers
- Iron/ironing board
- Laptop-friendly workspace
- Phone
- Safe
- Slippers
- Turndown service
Similar properties
See similar properties
Hanoi
Pool
5 star
Air conditioned
Guest rating 4.5+
Business-friendly
Hotel
Policies
Check-in
Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival
Renovations and closures
The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
- Dining venue(s)
- Fitness facilities
Due to COVID-19, this property’s food and beverage options may be limited.
Access methods
Staffed front desk
Pets
Pets not allowed (service animals welcome)
Service animals are exempt from fees
Children and extra beds
Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for VND 993300.0 per night.
Free cots (infant beds)
Payment types
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: VND 796950 for adults and VND 398475 for children (approximately)
- Fee for in-room wireless Internet: VND 250000 per day (rates may vary)
- Airport shuttle fee: VND 1674750 per vehicle (one-way, maximum occupancy 2)
- Airport shuttle fee per child: VND 1674750 (one-way), (from 6 to 11 years old)
- Early check-in is available for a fee (subject to availability, amount varies)
- Late check-out is available for a fee (subject to availability, amount varies)
- Rollaway bed fee: VND 993300.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash
We should mention
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Property is also known as
Jw Marriott Hanoi
Jw Marriott Hotel Hanoi
JW Marriott Hotel Hanoi Hotel
JW Marriott Hotel Hanoi Hanoi
JW Marriott Hotel Hanoi Hotel Hanoi
Frequently asked questions
Overall score and ratings
4.7
Exceptional
4.8/5
Cleanliness
4.6/5
Staff & service
4.5/5
Amenities
4.7/5
Property conditions & facilities
4/5 Good
Verified traveller
Travelled with family
11 May 2021
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In general, happy
Stayed 1 night in May 2021
5/5 Excellent
Verified traveller
11 Jan 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
5/5 Excellent
Armando
31 Dec 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Urban retreat
Stayed 3 nights in Dec 2019
5/5 Excellent
Kim Phuong
23 Dec 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019