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Reviews of Lake Elmenteita Serena Camp

5 out of 5
Lake Elmenteita Serena Camp
Soysambu Conservancy, 135 km from Nairobi-Nakuru Highway, Nakuru

Reviews

9.6

Exceptional

Rating 10 - Excellent. 5 out of 7 reviews" "
Rating 8 - Good. 2 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

9.6/10

Cleanliness

10/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dorika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a serene area. We stayed at the Flamingo suite that is an amazing tent. With living room, huge balcony overlooking the flamingoes on the lake. The staff is exceptional. The food delicious and well served. A very relaxing experience indeed.
Stayed 2 nights in Apr 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elementaita stay.
Stay overall was great. Food menu could be a lot better in terms of variety and accomodative of different diet types and preferences for protein et al.
Stayed 2 nights in Jan 2024
Response from Elizabeth Njeri on 29 Feb 2024
Thank you for taking the time to write above feedback. We have taken note on the food variety and will make sure to consider having more variety and different diets.Hope to host you some other time in the near future.Regards,Elizabeth Njeri.Camp Manager.

8/10 Good

Pritha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property location is stunning, with flamingos visibile from the communal areas, and the suite of rooms was amazing too. Staff provided exceptional customer service and took really good care of the two senior citizens in our group. We were given rooms close to the dining area which was much appreciated. When the staff realised the limited mobility of one of us, they made provisions for our car to come in through a different entrance so that she did not have to walk up and down to the main car park as the pathway was a bit steep for her - and this was very much appreciated. We were also provided with a delicious packed breakfast which we all enjoyed. While we enjoyed the incredible hospitality and customer service, we were rather dismayed to discover that our guide could not stay at Lake Elmenteita Serena Lodge during our stay as there is no accommodation provided for them. Had we known this, we would have stayed elsewhere. Since our party included two senior citizens, both suffering from mobility and health issues, it caused them a great deal of stress that our guide would not be around should any emergency arise. Guides provide an essential service for the country’s tourism industry, as without them we would not be able travel around the country or bring business to hotel groups such as Serena. We raised this issue with Serena's management following our stay and they have assured us that if given advance notice, they will provide accomadation for guides.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could see the flamingos in the morning from the deck of my room.
Stayed 1 night in Jan 2020

10/10 Excellent

Tafadzwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 stars and above!!
This was by Far the best place I have stayed. From the Camp structure, surroundings, the Food oh my goodness!!! The Service!!!! Shout out to Mr Isaac who upgraded us for FREE to the luxurious Flamingo Suite!! To chef Kennedy for the amazing breakfast on the lake and the delicious meals, Stanley, Alice, Diana, the pastry chefs who made a beautiful cake for us, N Naomi and Joseph for the lovely horse riding with the wild animals and all the amazing staff!!! Thank you for making our honeymoon so memorable and beautiful. Impeccable service!!
Stayed 3 nights in Nov 2019

10/10 Excellent

Manu, Laurel, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation, fabulous views, wonderful staff, couldn't ask for more!
Stayed 2 nights in Sep 2018

10/10 Excellent

ハピ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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