6/10 Okay
EMILY
Travelled with family and small children
6 June 2024
Liked: Cleanliness, amenities, property conditions & facilities
To start off, we had a wonderful time here, the view was amazing, the kitchen well equipped and the apartment was clean. And overall our experience was great. But there were some things that need to be addressed. It is listed as having air conditioning but it did not work, I had it set at the lowest setting and the room never got cooler then 26 celsius. There was no welcome book with information about the place so we never had wifi. When checking in the person at the desk just handed me the keys with no information about anything, there was a front gate that had a keypad so I figured there was a code you had to enter but actually you had to manually put a key in to open it. A heads up at the front desk would of been nice. Also we are family with kids so we had a fair bit of luggage. You take an elevator from to parking garage up to your room so it would be nice if they had some luggage carts instead of making multiple trips. Again we had a great time and would come back, but these things should be addressed and a sorry or travel credit would of been appreciated at check out.