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"This resort was amazing. It’s a bit of a drive from PUJ but well worth is. We rented a car and drove ourselves. It was a very easy drive and I highly recommend doing it that way. Much nicer than being packed into a shuttle bus with a ton of people IMO. The restaurants at the resort were very good. Room service came 2x per day, all the staff was super friendly and helpful. Most of them spoke English pretty well too so it was easy for us to get and find what we needed. 10/10 will be going back"

"Very kind staff, kid-friendly, clean and good food"

"Not as good as it used to be"

"Perfect "

"Was not as all inclusive as advertised. Half of the restaurants were closed, hard to get into, or were moved to other locations and not properly communicated by staff when changes were made. Had some friendly staff but overall customer service was not the best when talking with the workers. Rooms were decent but had dirty bedding and mold in the bathrooms and it was very difficult to get service for new towels, water, and cleaning services. Food and drink options being so limited made it hard to feel like you could get a decent meal or drink."

"Form the beginning the check in was like 2 hours long and took to long no water offered and stil had to wait to get rooom upgrade and still took long the food was on the room service sucked not a lot of options and overall ok burger restaurant closed 😩"

"Amazing for kids"

"Hotel was clean, staff was Ok, food was average, entertainment was good. Be aware of guest moving your stuff from pool areas if you leave it un attended. Could have made my birthday experience better, didn’t really received anything special for my birthday occasion. I did have a very nice an helpful concierge Edwin! "

"Excelente estadía! 100% recomendado el hotel, mucha diversión para adultos y niños, buena comida, bebida y excelente ambiente y atención. Restaurantes 20/10. Definitivamente volvería!"