4/10 Poor
Nicolas
Travelled with partner
20 June 2024
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I have been to many Secrets properties, mainly in Mexico, and was once a big advocate for the brand. However, this is my review of this particular property:
The property itself is nice and new, but we had several issues during our stay:
- Food Poisoning (Salmonela): On our first night, we got food poisoning and had to visit the on-site doctor at 4 AM because it was unbearable. This cost us over $350 USD. As a result, we couldn't enjoy our honeymoon. My wife was still sick two weeks after our return.
- Inconsistent Food Quality:The food was very inconsistent across all restaurants. It ranged from good to terrible and even dangerous for our health (Salmonela). I had to return several dishes because they were either not good, not cooked, or looked old.
The chefs and servers seemed indifferent and often had an attitude.
- Staff Attitude:While some staff members were good, the majority seemed unhappy and were often heard complaining to each other (I speak Spanish and could understand their conversations). They appeared bothered by their work.
- Mosquito Bites:During our romantic beach dinner, which cost an extra $250, I was bitten by mosquitoes and developed large rashes all over my face. Upon returning to the US, I had to visit urgent care.
This is my honest review.
Nicolas
Stayed 7 nights in May 2024