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"The breakfast it was good"

"The room smelled musty and we found mold. We both woke up in the morning with sore throats that cleared up soon after we left. Due to the condition of the room we weren’t comfortable eating in the restaurant. I did ask for a glass of milk and was refused. Told they didn’t have any? The shuttle to the pier didn’t start until 10:00 which was too late for our embarkation time. The staff were barely civil and were more interested in chatting with each other than taking care of their guests. Would never stay there again! "

"We came here with kids and chose this hotel because it looked attractive from the outside and is close to the beach. Unfortunately, everything was disappointing from the very beginning. There was no proper parking available — we had to pay $43 for valet parking, and it wasn’t even clear where our car was being taken. We also had to wait about 40 minutes to check in, with only two receptionists working very slowly. The pool was dirty, with a lot of hair, some feathers, and what looked like mold on the bottom. It was also very noisy at night. We went to bed around 10 PM, but loud music from the bar kept playing. We had to leave the air conditioner on all night just to block out the noise."

"The rooms are small & restrooms not very private. Housekeeping was extremely late. "

"Everything was clean and comfortable. "

"Based on the lack of cleanliness and the place in disrepair, we did not go in pool. "

"Great property in a great location. Some of the best staff I have ever seen!"

"Property was overcrowded and the booking “fee” was unexpected on top of the room rate. I booked through Expedia with “VIP access” and none of the “perks” that were supposed to come with it were granted, except for the a late check-in that granted one extra hour. Elevators were the slowest I’ve ever encountered and the fact that the swimming pool turned into a public party at night made the situation much worse… good location, though, breakfast could be better, especially since the only two options were a bakery with a very limited selection of items and an associated restaurant “Casa Gianna” that was overpriced for the quality of service and food offer "

"Beautiful property"