We had a really bad experience. Started at the check in with unpleasant front desk admin, very non welcoming, credit card was not accepted due to system error, she asked, “do you have money on it!” Then she tried again and worked.
Then sling is to wait 15 min for a room to be cleaned, though pre-booked it and arrives at 4:30 pm which was more than 2 hours after check in.
Room cleanliness: there was a terrible smell, my husband told me that could be the old building, however, it was persistent, my kids accidentally open the cubby, found a bag of food waste in a Menulog bag, I took to the front desk, another lady was there, she blamed the third party cleaning company, rather than taking responsibility. Also I believe the carpet was never cleaned, as my kids heels got dirty, just walking inside the room barefooted for one hour. I brought that matter to the front desk attention as wel, we did not even receive an apology.
The best part of the trip that it was close to my doctor office, where I was going for an appointment and parking was free,
Also check out was easy as I just dropped the key in a drop off box, as I left 8:00 am when the reception area was locked.
