The receptionist was totally useless, rude, unwilling to help and new nothing about hospitality. Then you enter the room, graffiti of a masked soldier pointing a rifle at the pillow on the bed was quite disturbing, the air conditioner barely worked and mostly blew cool air ( it was only 8 degrees outside) there was only a thin bedspread on the bed and no spare blanket in the room, we woke during the night freezing. With all of the external doors jimmied open, there wasn’t any security after you were in the building, therefore allowing homeless drugged out people screaming all through the night all sorts of profanity and bashing on doors, so between the noise and freezing all night we didn’t get any sleep. The police did arrive around 6am to remove the trouble maker, though. So finally, a shower, what a joke! Thirty seconds of hot water before I it went stone cold, which isn’t nice when it is only 2degrees outside. You had to turn the water off completely and start again for another thirty seconds, it continued like this until i finished my shower. So when I tried to complain, I was dismissed. Needless to say, we didn’t stay our second night and was refused a refund.